General Discussion
In reply to the discussion: Wayfair drops Ingraham sponsorship (response I got from them is awesome) [View all]mnhtnbb
(31,401 posts)for my new apartment. So far I'm pleased. Guys who put together a small kitchen island had a problem with the drawer and Wayfair has shipped me a new drawer. No hassle. Their customer service is excellent, unlike the local (High Point) well known huge furniture store which didn't order all the pieces of a modular armoire. Had it in storage for 2 months, showed up in the last 15 minutes of a 5 hour delivery window, realized they had only one leg, and then their customer service took almost 2 weeks to order the 2nd leg after I kept calling and emailing to ask them when the manufacturer was shipping the missing leg and their customer service would never respond to my phone messages or emails. It's 3 weeks later and I'm still waiting for the 2nd leg which was finally ordered last week. I'll never buy anything from this local business again.