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Walleye

(31,024 posts)
Fri Dec 8, 2023, 11:20 AM Dec 2023

Something happened to the formatting, I don't get the full menu anymore and so forth

When I can’t click on latest discussions I don’t get the full menu like I used to with My DU and Home etc. Can’t access any of the stuff now

8 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies

highplainsdem

(48,980 posts)
1. Clearing your browser's cache/history/cookies usually helps with
Fri Dec 8, 2023, 11:25 AM
Dec 2023

formatting problems, and you might not have to clear all of it, just the last hour or day.

Walleye

(31,024 posts)
3. Doesn't really help, I am missing the full menu so I can access my posts bookmarks etc.
Fri Dec 8, 2023, 11:45 AM
Dec 2023

I get the latest discussions and their titles but that’s about it. This morning any other time before I click on latest discussions and I get the full menu on top

EarlG

(21,948 posts)
4. Please tell me what kind of device you're using
Fri Dec 8, 2023, 11:56 AM
Dec 2023

If a tablet or phone, do you typically hold it vertically or horizontally? Thanks.

EarlG

(21,948 posts)
7. Okay
Fri Dec 8, 2023, 12:38 PM
Dec 2023

But if you hold it vertically the menu disappears? I think the issue might be that your phone is serving a cached version of one of our files, instead of the new version that we updated yesterday. You might be able to resolve this by following these instructions:

On your phone:

1) Go to Settings. Scroll down a ways until you see Safari and tap that.

2) On the Safari page, scroll all the way to the bottom and tap Advanced.

3) At the top of the Advanced page there's an option called Website Data. Tap that.

4) On the Website Data page, scroll down until you find "democraticunderground.com". Swipe that item to the left and a Delete button will appear -- tap the Delete button.


Then when you go back to DU, your phone should download all of our latest files instead of loading old ones from your cache.

Be aware that doing this might sign you out of DU, so to avoid any hassle signing back in, make sure you know your password.

Please let me know how you get on.

Walleye

(31,024 posts)
8. Couldn't find the advance thing in Safari settings, it's OK I can deal with it the way it is now
Fri Dec 8, 2023, 12:42 PM
Dec 2023

I don’t have a very recent iPhone mine is iPhone 7 I think

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