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LuckyLib

(6,820 posts)
Fri Jun 9, 2017, 10:40 PM Jun 2017

Why is NETFLIX always interrupting, telling you they are having trouble with a title,

continually buffering? It's impossible to watch anything all the way through. Trying Bloodline this evening, and it's non-stop "We're having trouble playing this title right now. Please try again later or select a different title."

What kind of service is that?

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still_one

(92,420 posts)
1. What message would you rather have, "our service sometimes sucks"? I am not sure if their public
Fri Jun 9, 2017, 10:41 PM
Jun 2017

relations would go through that


Xipe Totec

(43,890 posts)
3. They're letting you know that it's not them but your internet service provider that's causing
Fri Jun 9, 2017, 10:46 PM
Jun 2017

the problem.

They're probably right.

LuckyLib

(6,820 posts)
4. Ok, thanks. That makes sense. We don't have cable TV, but internet for computer and TV.
Fri Jun 9, 2017, 10:49 PM
Jun 2017

It's US Internet. Probably one of the worst.

Xipe Totec

(43,890 posts)
9. That's who you should complain to first.
Fri Jun 9, 2017, 11:00 PM
Jun 2017

Netflix can give you corroborating information, but that's where the problem is; the ISP wants to convince you to get cable.

Stonepounder

(4,033 posts)
11. You could try running a speed test on your internet to see if you are getting the
Sat Jun 10, 2017, 01:11 AM
Jun 2017

speed that you are paying for. Don't use the test provided by your ISP though Just google 'speed test' then try a couple of different ones. Also, bear in mind that demand for bandwidth goes up during prime time, so that's when you should do your speed test. If you aren't consistently getting the speed you are paying for, call your ISP and set up a service call to check out why not.

Someday I'll tell the story of my problems with Time-Warner a few years back that resulted in 14 service calls over the course of about 3 months until they finally sent a guy who understood networking and not just how to change out the connector at the end of a cable

dflprincess

(28,082 posts)
7. Are you streaming through a blue-ray?
Fri Jun 9, 2017, 10:53 PM
Jun 2017

Once in a while it will seem to have trouble loading something but the only time I had a situation like you describe was when my player needed updating.

Go to settings and see if there are any updates you need to download it may help.

hunter

(38,328 posts)
12. Netflix has been very reliable for me.
Sat Jun 10, 2017, 05:36 PM
Jun 2017

As others have noted it's probably your ISP, or maybe something wrong with the system on your end.

When our kids were living at home and their friends were over they'd often saturate our medium speed DSL connection. I'd get irritated and limit the bandwidth available to our wireless guest service, then they'd convince me they "needed" full bandwidth for some reason, and the cycle would repeat.

Most routers these days will allow you to set up a single connection as a multimedia device, giving that one device priority over all other connections.

For example, here's how to do it on a Lynksys router:

http://www.linksys.com/fi/support-article?articleNum=138353

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