RBS accused of fraud and forgery by customers and ex-employee

[nitpicker]

http://www.bbc.com/news/business-38984130

RBS accused of fraud and forgery by customers and ex-employee

By Andrew Hosken
The World Tonight BBC Radio 4

15 February 2017

From the section Business

Former business clients of the Royal Bank of Scotland are accusing the bank of systematically manipulating documents to cover up wrong doing. In an exclusive interview with the BBC, a former RBS employee has come forward to support allegations of document manipulation within the bank. RBS says it categorically denies document manipulation and forgery.
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The BBC has spoken to a number of businessmen and financial advisers who allege document manipulation and forgery by RBS all of which allegations the bank denies. They include:
◾Former Metropolitan police sergeant Andy Keats claims that fraud by RBS destroyed his security business in 2007 and could cost him his home. He claims the bank has falsified documents relating to him including the transcript of an important telephone conversation. In a statement RBS acknowledges its transcript does not constitute a word-for-word written record of the recording but categorically denies falsifying customer records to suit its purposes
◾Builder Clive May, from north Wales, claims RBS deliberately made his company insolvent in 2011 and is accusing the bank of fraud. He is suing RBS for allegedly selling him a government loan known as an Enterprise Finance Guarantee (EFG). He and others claim the bank committed fraud against the government as well by securing EFGs for customers who were not entitled to them. Mr May says the bank has doctored documents to cover up its misconduct. The bank insists the particular document complained of is actually a draft of the final version issued and held by Mr May and therefore, there are two separate documents
◾Steve Middleton, from Hull, represents customers who claim they have been defrauded by RBS. He says the bank records he has received from RBS that related to at least three of his clients have been manipulated. He said the documents appear to have been cut and pasted from the bank's main document database, the Relationship Management Platform System. RBS said it didn't have enough information to respond to Mr Middleton other than to reiterate its denial that it manipulates customer records.
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The RGL management group is representing many in a planned court action. At least 300 companies plan to sue the bank. James Hayward, chief executive of RGL, told the BBC that the companies were suing RBS on ten grounds of alleged malfeasance including document tampering. (snip) He said he had also seen evidence of document manipulation by the bank.
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