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Possible pitfalls?
I'm getting ready to switch out my cable modem. I finally broke down and purchased one so I don't have to pay $7.00 a month to Comcast.
Are there any pitfalls I should look out for?
Thanks.
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Possible pitfalls? (Original Post)
ohheckyeah
May 2013
OP
Galileo126
(2,016 posts)1. Found this:
Check the list of ConCast approved modems before you buy.
Also:
http://forums.comcast.com/t5/Basic-Internet-Connectivity-And/Change-from-Leased-Cable-Modem-to-Owner-Purchased-Cable-Modem/td-p/1202305
Yes, the new modem does need to be registered. You this in one of two ways, either you hook it up and follow the prompts when you try to hit any web page, or call Comcast support and have them do it over the phone. You will need the model, serial number, and HFC MAC address when you call. Basic steps are:
1.Disconnect the old cable modem completely.
2.Connect the new cable modem to the coax, power and ethernet connections.
3.Reboot your router (or computer if you have no router).
4.On your computer go to any website. With a new modem, you will likely be redirected to a "walled garden" page which will have instructions to register the modem, simply follow the instructions.
5.If the above fails (it can be very touchy in some areas), call Comcast (1-800-COMCAST) and have them register the new modem directly over the phone. This takes about 5-10 minutes.
6.After the new modem is working properly, return the rental modem to Comcast and make sure you get a receipt, just in case there are any questions or misunderstandings down the road about whether you returned the modem or not.
Hope this helps!!
Now, if we can just get a-la-carte cable TV....
-galileo
ohheckyeah
(9,314 posts)2. Thank you.
I'm going to set it up tonight.
ohheckyeah
(9,314 posts)3. All hooked up and working.
I had to call Comcast to get it recognized and registered but that only took a couple of minutes. The speed seems to be somewhat better.