Any Yahoo geeks/ experts/ nerds on DU? Help needed.

[3catwoman3]

My 97 yr old mom’s Yahoo email account has gotten messed up somehow. I have been trying to figure it out, but am rather techno-challenged.

When I try to sign in to her account, I get the following message:

Uh-oh. We can’t sign you in right now. Please try again in a while.

When I try to create a new password, this message shows up:

We can’t recover your account online because there are no other potions on file for your account.

I have sent a couple of test e-mails to see if they bounce back as undeliverable, but that does not seem to be the case. If her account no longer existed, wouldn’t I get it back?

Thanks to any who chose to respond.

[msongs]

1. have you tried on the computer/phone she uses? other devices than yours? nt

[3catwoman3]

2. I've tried her iPad, my iPad, and my...

...laptop. Same result on all 3 devices.

She has a Jitterbug phone, but does not use that to get on-line. I haven’t tried that.

[ManiacJoe]

3. Web site vs email apps

Are you trying to login using the Yahoo website or are you trying to connect an email app to the Yahoo servers?

[3catwoman3]

4. I've tried both. I even tried the...

...”create an account” option using her current email address, which resulted in an “account already exists” message, so the account must still be there, but I sure as hell can’t access it.

[Sunlei]

5. an ipad? suggest to Restore from iCloud Backup

Click Restore from Backup, and if any backups are available, they will be listed.


She may have recently changed something in settings and a restore from a slightly earlier icloud backup date will hopefully fix the problem.

[3catwoman3]

6. Thnx. My mom is basically self-taught on her iPad, and gets...

...impatient if things don’t show up right away and just sort of “stabs” around at everything hoping to find the right button/bar/ etc.

She may certainly have reset something unintentionally.