does anyone use carbonite?

[GregD]

I have used CrashPlan for several years, am comfortable with it, and I am confident that it works. There was an occasion where something went very badly on my computer, I had to perform a restore, and that too went badly. But the CrashPlan team ramped up the folks working on the issue and resolved the problem - my data was restored.

Now CrashPlan is abandoning their "home" plan, encouraging everyone to move to their business plan, or to migrate to Carbonite. Initially the business plan is discounted, but a year out the price goes up pretty steeply.

My problem in switching to Carbonite is that I don't know how their system works, whereas I am very confident about how to use Carbonite. Nor do I have experience, as I do with CrashPlan, as to how they conduct themselves when the chips are down and a failed restore needs to be overcome.

Can anyone give me confidence, from your own experience with Carbonite, that you like them? Or is there some other backup service that you prefer?

[louis-t]

1. I've had Carbonite for years.

Fortunately, I've never had to use it. $59 a year for my business, one computer only. Auto-pay from a credit card. There was an incident where I had to get a new credit card because the account was compromised. I updated the info on Carbonite but the auto pay didn't work and they cancelled the coverage. I was able to straighten it out easily by calling customer service. Only took 5 minutes.

[Frustratedlady]

2. It was recommended several years ago by a friend who had it for years before.

Neither of us have had any problems with them. I forget they are even on my computer until it is time to renew.

[msdogi]

3. Recommend

Been using it for years, and after two hard drive crashes several years apart, Carbonite restored most everything.
Our most important files are specific to the CAD software we use, and file types not commonly used must be flagged so Carbonite knows to automatically back those up.
Very easy to use, invaluable when you need it.

[shenmue]

4. I use Carbonite, it's good

[Nitram]

5. We've been using Carbonite at work for several years, and I started using it at home because I

like the way it does backups and restores. One of the best things about it is that they a history of backups so that if you accidentally erase a file and don't notice before the system backs up again, you find the file in an older version. One hint: if you erase a file by accident, immediately "freeze" the Carbonite backup process so that you can restore it before it gets lost. It's in the cloud, so you can access all your files anyplace you happen to be, on any computer or mobile device.

[COLGATE4]

6. I've had Carbonite for 4 years now. When a forced "update to Windows 10"

screwed up my computer and caused me to lose many of my older Word files I went to Carbonite and was able to recover all the files I needed. I think it's great.

[Kirk Lover]

7. Not Carbonite but I and a close colleague have used Corbomite once in a maneuver.