Computer Help and Support

icymist

(15,888 posts) Wed Jun 10, 2015, 05:50 PM Jun 2015

Having computer problems after automatic updates in windows.

I'm here right now in safe mode as the computer refuses to give me anything other than a blank screen when starting windows normally. I'm not sure what happen except that the last thing I did yesterday was to let the automatic updates do it's thing. I don't know what to do with it. Any suggestions?

7 replies

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Having computer problems after automatic updates in windows. (Original Post) icymist Jun 2015 OP

System Restore gvstn Jun 2015 #1

Thank you. I'll give it a go. icymist Jun 2015 #2

Sometimes update have glitches. gvstn Jun 2015 #3

The restore didn't work. icymist Jun 2015 #4

Do you have any other restore points to try? gvstn Jun 2015 #5

I'm going to take it in to a professional tomorrow morning. icymist Jun 2015 #6

Your welcome. gvstn Jun 2015 #7

gvstn

(2,805 posts)

1. System Restore

Reply to icymist (Original post)

Wed Jun 10, 2015, 06:13 PM

Jun 2015

If you can get into safe mode you should be able to get to system restore. Which OS?

In Win7 just type system restore into the Start/Search box. And go with the suggested restore point.

If you are on win8 that is a bit different and I would have to look it up or maybe wait for someone that actually used it because it uses different terminology.

icymist

(15,888 posts)

2. Thank you. I'll give it a go.

Reply to gvstn (Reply #1)

Wed Jun 10, 2015, 06:15 PM

Jun 2015

Now why didn't I think of that?!!

gvstn

(2,805 posts)

3. Sometimes update have glitches.

Reply to icymist (Reply #2)

Wed Jun 10, 2015, 06:21 PM

Jun 2015

If the restore goes okay then you might want to manually do the updates one at a time. That usually works to get them all installed.

icymist

(15,888 posts)

4. The restore didn't work.

Reply to gvstn (Reply #3)

Wed Jun 10, 2015, 06:38 PM

Jun 2015

So far I have deleted and adobe file and the firefox exe. file as my kaspersky indicated that they were vulnerable. I'm using chrome at the moment and running a second scan.

Thank you for your help.

gvstn

(2,805 posts)

5. Do you have any other restore points to try?

Reply to icymist (Reply #4)

Wed Jun 10, 2015, 07:16 PM

Jun 2015

IF it is an update causing the problem then a system restore should do it. And it does sound like an update problem.

You get up to the four colored squares and then it goes blank? I can't see a virus doing that. It sounds like a graphics driver problem but if that were the case you would still hear the Windows sounds as things start up.

icymist

(15,888 posts)

6. I'm going to take it in to a professional tomorrow morning.

Reply to gvstn (Reply #5)

Wed Jun 10, 2015, 07:21 PM

Jun 2015

I've tried everything I could think of. Thank you for your help, you are very kind. I may even buy a new computer tomorrow; one that's also a tablet. That would be fun with my artwork! Then get this one fixed and I'll have two! Again, thank you.

gvstn

(2,805 posts)

7. Your welcome.

Reply to icymist (Reply #6)

Wed Jun 10, 2015, 07:24 PM

Jun 2015

Sorry, you couldn't get it working.

BTW, thanks for the reminder for updates. I do mine manually and I was about 2 months behind. Got that done now.

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