Comcast ordered to pay back WA customers after judge rules extra charges unlawful
SEATTLE — A Washington judge ruled Thursday that Comcast violated consumer protection laws, with the attorney general saying the company was at fault “more than 445,000 times when it charged tens of thousands of Washingtonians for its Service Protection Plan without their consent.”
Judge Timothy Bradshaw handed the company nearly $9.1 million in penalties and ordered Comcast to pay back customers who unknowingly paid for the plan or were misled about its cost plus 12% interest.
This applies to customers who were subscribed between July 1, 2014 and June 30, 2016.
“Comcast refused to accept responsibility for its egregious conduct that resulted in Washingtonians losing money every month for a product they did not want or request,” Washington Attorney General Bob Ferguson said. “Instead of making things right for Washingtonians, Comcast sent an army of corporate lawyers into court to try to avoid accountability.”
The court found Comcast added the service plan, and extra $5.99 charge, to 30,946 customers without telling them and didn’t tell an additional 18,660 customers about the true cost of the plan.
Comcast was ordered to issue the refunds within 60 days and report the specific details and amounts back to the state.
It’s unclear how much the total amount Comcast will have to pay back is, but the court believes it to be a significant amount of money.
https://www.msn.com/en-us/money/companies/comcast-ordered-to-pay-back-wa-customers-after-judge-rules-extra-charges-unlawful/ar-AACvc3p
I dropped Comcrap nearly seven years ago. Don't miss it.
