Weds., Sept. 1, 2010 Texas is going to try again to hand out appliance rebates.
The state still has $10 million left over from April's grueling attempt to give away $23 million in federal energy efficiency money to people who upgraded certain appliances.
DeSilva said the company that operated the last rebate program that so infuriated applicants won't get full payment for the service. He said the comptroller will pay Helgeson Enterprises Inc. $250,000 for running the website and call centers in April, rather than the full $876,500 in the contract.
The Helgeson call center dropped three-fourths of the calls from people seeking rebates in April. The call center was flooded when the website became overloaded. DeSilva said Helgeson didn't have as much server capacity as it claimed to process web applications.
The website for the Texas appliance rebates went live at 7 a.m. April 7 and did not have its first completed submission until 9:19 a.m. From that time until 10:42 a.m., the site experienced "downtime issues," according to information furnished by the comptroller. After that, the system was "functional," the comptroller's office said.
http://energyandenvironmentblog.dallasnews.com/archives/efficiency/