I am not sure why anyone would believe o'keefe. He has been proven to be a liar and fraud on numerous occasions Here is another good analysis of O'Keefe latest attempts http://www.newscorpse.com/ncWP/?p=10884
However, his reputation for producing video fiction is fully intact. In the new video he sends in a shill to pretend to inquire about enrolling in a health care plan. In the process, the shill attempts to trick his unsuspecting victims into giving bad advice. However, we cant know for sure whether they did that because the videos are so heavily edited that there is no way to discern the actual context. Also, the people OKeefes shill spoke with werent certified navigators, but were in fact trainees. So the prospect of them making a few mistakes shouldnt shock anyone.
In one case, though, it is apparent that the navigators did not do what OKeefe accused them of doing. OKeefe alleged that the navigators advised the shill to misrepresent his income. In reality, they simply told him to report on the ObamaCare website the same amounts he reported to the IRS. Its his responsibility to file his income taxes honestly. But the conclusions drawn in the video conceal that. Thats just one example of how creative editing can distort the true picture of what occurred.