LIPA warns customers of latest payment scam
UNIONDALE - The Long Island Power Authority (LIPA) is warning its customers of a new utility bill scam. Over the past several days hundreds of customers have reported receiving calls from someone instructing them to buy a Green Dot Money Pak in order to pay their utility bill and avoid termination of their service. LIPA does not accept payments through Green Dot Money Pak or pre-paid cards, and customers should not give any confidential information to any such callers.
In some cases the caller also tells the customer that they may have a faulty meter that is dangerous and in need of replacing for a substantial fee. Customers should be aware that the electric meter is the property of LIPA and is not customer-owned equipment.
LIPA does contact customers with past due balances by phone to offer payment options, but never demands direct payment over the telephone. LIPA currently does not accept credit or debit card payments. Customers who have received calls demanding immediate payment through a pre-paid card or who have billing questions should call the Customer Contact Center at 1-800-490-0025 or 631-755-6000.
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