Glitches leave Florida Blue policyholders showing as canceled in system
Computer glitches have resulted in thousands of Florida Blue health insurance policyholders being told they have no insurance — forcing some to cancel appointments or pay full price for medical services in hopes of being reimbursed later.
Last week, Florida Blue sent a memo to agents in the field saying the glitch affected 50,000 policyholders who were set for automatic renewal but instead were shown in the insurer's system — and in computer systems used by doctors and hospitals to verify coverage — as cancelled. The glitch affected consumers who bought individual plans outside of the federal Affordable Care Act marketplace, the memo said.
On Monday, the company said the actual number of impacted policies was about 7,000.
"We apologize for any inconvenience our members experienced while recently trying to utilize their health care plans," Florida Blue spokesman Douglas Bartel said by email. "Last week we became aware that some members were experiencing issues when it came to verifying their plans were active. We immediately began to address the situation and worked directly with impacted members to rectify the problems."
Read more: http://www.sun-sentinel.com/business/consumer/fl-blue-cross-billing-issues-20170109-story.html
