Comcast is so fucking stupid.

[alarimer]

I recently moved from one apartment to another. First, they signed up for a Triple Play package at the new place. Which I do not want. I have no use for the phone service and have no intention of using it ever. But what's worse is that I cannot get back into my account online. I have no way of accessing it. Apparently when you move, it doesn't transfer with you. I've been on the phone with these complete fucking morons all morning. I can sign up with a new user name, but they want another email address and phone number. Neither of which I have. I have no idea what to do now. I am so sick of their stupid phone system that I cannot bring myself to call it again.

I'm beyond pissed. This is the only option for internet here for me. I'd drop them like a hot potato if I could.

[onehandle]

1. Sorry. Been there.

Moved from a Comcast only block recently. When looking for a new place, I told my wife, 'No FiOS is a dealbreaker.'

[hlthe2b]

2. I went through this.... It was complicated but the fix involved creating a new address

under the same account info--ultimately, though, I had to go through Comcast phone system hell and the "bounce around the world to many clueless representatives/technical staff" before it was resolved.

I feel your pain (and that of ALL Comcast customers)...Sadly for me, it is either Comcast or Century Link for internet in my area and the latter has nearly as many complaints coming from friends/colleagues who use it.

They are all crappy, IMO.

[alarimer]

3. The hang up is really the phone number

I can get another email address. But I don't have another phone number. Why they can't use the number that is already on the account is beyond me.

[alarimer]

4. I think I'll just have to go buy a cheap landline phone

And use that number only for Comcast. I haven't had a landline in years (7 or 8 maybe).

[Sentath]

5. Google Voice number?

https://www.google.com/voice

or textnow or ringcentral or evoice

[alarimer]

6. Maybe

They couldn't send the confirmation code through Google Voice for some reason. I'll see what I can do later.

I did figure out how to get back into my (old) account. So maybe they can just transfer that.

[blogslut]

10. Maybe buy a cheap Pay-As-You go phone?

Like a Tracfone. You can get a cheap one for ten bucks and keep it in service for $20 every three months.

[ohnoyoudidnt]

7. Couldn't help it.

[retread]

8. I use one of these. Some of the service providers can port existing numbers.

http://www.newegg.com/Product/Product.aspx?Item=N82E16833617008

[dembotoz]

9. bet i know why...trapped in the new revenue quota jail

customer service departments have new revenue requirements....hence the new account.
a move is just a move. the rep who does moves all days is looking for a new job the next day.

the quota must be met...the triple play was not a mistake, it was a sales rep out to make his quota at your expense.

the new user name, new phone number equals new revenue equals job security for the rep.free

sometimes there IS justification for a new account. often the carriers give much better deals to new customers than existing.
an example would be perhaps free install or some such. but the fact that you were stuck with a triple play would lead to suspect the rep was just an asshole.

The telcos are no better
my business works with small and medium businesses to reduce telecom expense while generally expanding bandwidth
Currently working with a customer who has an alarm line with a long distance plan that is not used, features not used, and even telco voicemail...

so don't give up....fight the good fight

[alarimer]

11. I'm sure that's true.

I don't much care about the phone thing as long as I am paying roughly the same amount for the rest. I can use the phone or not as the case may be, but what I hated most was the runaround I got just before I posted it.

It seems to be resolved. I remembered my login stuff to the old account and a person on the Comcast forums was able to get it done.

I don't think I will ever call them again, unless I can't get online.

The first person I talked to was so condescending, all while appearing to be sweeter than sweet.

It was like "Yes, dear, we know you're too stupid or old to remember your password." Not a direct quote.

She did say (and this IS a direct quote), "You know, my dad, being an older person, has trouble remembering his passwords too." I was completely dumbstruck. It occurs to me now that I should have taken their customer service survey and given her bad marks for that.