A PSA - Sears Appliance Repair sucks. I mean, it really, really, really sucks.

[Denninmi]

Bought a new Kenmore fridge in December. It never seemed "right" -- the freezer would periodically frost up. Back in early April, opened it one day to find that the fridge compartment was 60 degrees. So, I called for service. They sent a guy out 6 days later. He pronounced it fixed, and said it would be down to temp by the next morning. Except it was still 60 degrees the next day. So, they sent the same guy back out -- 9 days later. He pronounced it fixed -- it wasn't -- so, they sent the same guy out 3 days later. He pronounced it fixed. It wasn't.

I really got tough on them, and they agreed to send a different guy out, 2 days later. HE fixed it in 5 minutes, some kind of defrost control module that pops out easily and is replaceable with a new one, like plugging in an electric cord.

Yesterday, woke to a 60 degree fridge. Called Sears. The "first available appointment" is a WEEK FROM FRIDAY. Ten days out!

Ridiculous. Avoid Sears appliances at all cost. The person on the phone tried to sell me home improvement services, I told her I would never buy anything that required installation, maintenance, or potential warranty work/repair again from Sears, and I would tell everyone I know to avoid Sears as well.

Thank God I have a little fridge to keep insulin and a few perishable groceries.

[In_The_Wind]

1. Kicked & Recommended

[sinkingfeeling]

2. I would call the salesman (if you have his card) or the store where you bought

it and demand a replacement. Escalate, escalate, escalate until you get high enough in the management chain to get a replacement.

[Denninmi]

4. They told me I qualify for a replacement after this time per the warranty/protection plan.

So, I'll give them the benefit of the doubt one more time. Then, it's adios to the lemon.

[leftyohiolib]

3. see if they have a facebook page and post it there

[Denninmi]

5. I should.

That would be a just dessert for them.

[HarveyDarkey]

7. There is a Facebook page

and the comments are primarily complaints about lousy service. Go figure.

[discntnt_irny_srcsm]

6. If all else fails

Ronald D. Boire, Executive Vice President, Chief Merchandising Officer and President, Sears Full Line Stores and Kmart Formats

Sear Holdings HQ [phone]