I am on hold for over an hour now with a pharmacy for a special medicine that I need

[Maraya1969]

for a shot tomorrow. I feel like I should hang up and try again but what if I am put at the end of damn line!

I've sent them 3 emails while waiting. I can't even use their chat feature because I don't have my prescription number because it is a shot that goes to me doctor!


ARRRRHHHHH

[NRaleighLiberal]

1. that's what my wife goes through with CVS specialty.

infuriating.

[keithbvadu2]

6. CVS pharmacist has COVID - Don't tell customers

CVS district leader told pharmacy staff not to tell patients medications filled by + COVID-19 person

Leaked email reveals CVS district leader instructed pharmacy staff not to tell patients their medications were filled by someone who tested positive for COVID-19

https://news.yahoo.com/leaked-email-reveals-cvs-instructed-180045351.html

A leaked email from a CVS district leader told staff to not inform patients that their prescriptions were filled by someone who tested positive for COVID-19.

[Maraya1969]

7. When I was at CVS the other day I got a flu shot and talked with the pharmacist and she

told me that they were now doing drive through Covid tests. But they have not added anymore personal to help. You always have a wait there and the people working are always running around working.

So I said something about, "How much does the CEO make" and another guy who worked there told me, "$1,500/hour."

That's what the CEO makes and they won't hire more people so their regular people are not worked to death.


Here ya go: 29 million/year the rat bastard makes.

[frazzled]

2. Have your doctor call it in?

I suspect they have more direct ways.

[Maraya1969]

3. I am doing that now but they were the ones telling me to call.

[frazzled]

4. Wow

So sorry.

This is all about the understaffing of pharmacies, which has been in the news for the past year or two.

If there’s a drive through window, maybe you could go and get better service. Or just keep hanging in there.

Our doctors usually call our prescriptions in.

[Maraya1969]

5. It's one of those stupid "specialty" pharmacies. I usually go to CVS but the doctor sent me here

I assume because it is a new drug and very expensive and they had to fight with the insurance to get me covered.

It's a drug called Nucala - for a terrible type of asthma I have developed and I can only get it once a month. This will be my third treatment.

[frazzled]

8. I get it now

I wish you luck. No one should have to put in so much effort to get a prescription.

[Fla Dem]

9. I just called in a prescription to a little independent pharmacy.

They're really not little, they have at least 8 pharmacist working most of the time. But they're not connected to a major chain. They take phone-ins by recording. If you have the script # leave a message. They will refill in a couple of hours. If it's a renewal they will call the doctor and get the approval. Ready in 24 hours. Anything else, like not having the script #, press 0. Usually answer right away.

Sorry for the long wait. That's just not right. Can you change pharmacies? Or drive there and order in person? Or is it one of those on-line pharmacies the insurance companies are in partnership? I had problems with them. That's why I switched to a local pharmacy.