I try REALLY hard not to lose my patience with customer service....

[WillParkinson]

I think I do a pretty decent job.

FedEx delivered a package to our house that did not belong to us. Again. I called on Wednesday to have it picked up. They said they would pick it up that day. They did not. Thursday I called. They said they'd pick it up that day. They did not. Friday I called twice, both times they said they'd pick it up. They did not. Spoke with a manager who told me that it would be removed Saturday. I just got home from work. Yeah, still here. So back on the phone again, trying to be very patient. Refuse to snap at someone who is doing the job they do. I work customer service so I understand the hassles, but it does wear thin after a while.

[Archae]

1. Didn't Fed Ex have that guy who just threw stuff over a fence?

Yup, they did.

I get the impression Fed Ex no longer gives a shit about customers.

I'd tell the guy "It doesn't get picked up THIS time, it's mine."

[Chan790]

2. If you want to light a fire under their ass...

there is probably an invoice on the front of the package...it most-likely has the phone number of the shipper and/or recipient on it. You probably don't even have to open the invoice envelope to read it...even if you do have to open the invoice window, I'm sure the shipper/shipee would like to hear from you as they're probably wondering where the f**k their shipment is a half-week late. Most FedEx shipments are shipped on corporate accounts, someone who does at-least a few thousand in shipping a year. Call that person, have them call FedEx about the misdelivery of their package...see how fast you see a FedEx guy.

I used to be a shipping clerk for a military manufacturer in college...I once called them up because something that was supposed to be picked up by 10am was still on my desk at 2pm and when I gave them them account number (We're a key-account), they rerouted a truck and delayed everybody else's deliveries to make my overdue pickup. Corporate clients get their asses kissed, we make more profit for FedEx and UPS in a year than all the person-to-person deliveries statewide. (Our average daily FedEx pickup is 40 boxes with a net weight of 1300#, 130 UPS @ 2T and 12000# of private courier freight.)

[lunatica]

3. Just tell them you know it isn't their personal fault then start yelling.

Because like you they understand your impatience and frustration and they will probably get some sort of cathartic relief too.

[auntAgonist]

4. I had the exact same experience with a package delivered here in error. I ended up taking

the package to the correct address. It was received with not even so much as a "thank you"

People just have no manners these days I guess.

aA

[BlueJazz]

5. Reminds me of when I found a wallet in a mall parking lot. I looked at the man's..

...address..(noticed a few 50's in there also)...went to the address, knocked on door,
guy opened door, snatched the wallet from my hand, shut door.

My only thought was Wow..just Wow..