A final countdown for haters: Obamacare’s huge, looming deadline
Interesting story that pretty much captures how media coverage over the ACA has been incredibly misleading and biased, as reporters highlight "failures," ignore thousands of successes, and try to make grand pronouncements on the ACA, President Obama's Presidency, and the 2014 elections all based on the first month of the ACA.
http://www.salon.com/2013/11/19/a_final_countdown_for_haters_obamacares_huge_looming_deadline/
There are two ways to look at and thus two ways to spin the 80/20 goal, two months after the initial rollout, which barely worked for anyone. The first is that itll almost certainly still leave tons of people dissatisfied, and thats not good enough to constitute success.
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I think the key questions here are what portion of the 20 percent will encounter technical problems, and will they be as intractable as the problems consumers were encountering in early October?
If its a smallish* (*scientific term) fraction of the 20 percent, then the people for whom the site doesnt work will be a mix of technophobes (people who wouldnt be using the site even if its error rate was zero) and people with complex finances, family situations, etc. Of course, a lot of people have complex finances and family situations. And even though many of them will be used to the logistical difficulties that arise from their circumstances, one of HHS key goals must be to isolate those people and figure out how to make their experiences as user-friendly as possible. Not an easy task, but doable, and an easier, singular problem to contend with.
But if its the reverse, then a large group of people will encounter frustrating error messages, and it will be much easier for Obamacare opponents to flood reporters in boxes with screen grabs conveying the sites failures. In that case, anecdata will dominate the coverage in early December both because reporters love failure, and because theyll find it easier to pass along 404 error images than to vet any of the thousands of success stories the laws supporters will highlight.