It was clear she had been a dedicated agent and administrator, but Secret Service Director Julia Pierson was in over her head. She spent her years in the Service as a field agent in Jacksonville and Orlando, Florida, and except for four years from 1988 to 1992, she was never directly involved in Presidential Protections or White House duty except for oversight...
Did her resumé really prepare her for a laser focus on carrying out the policies and standard of the performance, training and conduct of the Secret Services Presidential Protection Division?
One Congress member at Tuesdays House hearing pointed out that protection detail agents had received no training in 2013 and only one class the year before. Pierson acknowledged different segments of the Service cant communicate because they use different radio frequencies. But most telling was an inspector generals report that indicated the rank and file had little trust (less than 50%!) in the bosses, a vital tell that signaled the problems that kept reoccurring and the reasons why they are not fixed.
The breach of the White House and the other recent failures in protection and agent misconduct begin with the loss of personal and professional integrity, apparently widespread among the Protection Division, according to an earlier Inspector General report. That 2012 report reviewed agents soliciting sex workers in Cartagena, Columbia ahead of a Presidential visit, and noted such incidents were numerous...