Samsung Electronics apologises to Chinese consumers

[onehandle]

Source: BBC

Samsung Electronics has apologised to Chinese consumers after a report carried on China's state TV claimed some of its phones were malfunctioning. The report alleged the phones were crashing due to faulty memory chips and criticised its repair policies.

Samsung, which generates nearly 14% of its overall revenue from China. said it would provide free repairs for the seven models mentioned in the report.

In a separate development Samsung was also fined by Taiwanese authorities.

Taiwan's Fair Trade Commission levied a fine of fined 10m Taiwanese dollars ($340,000; £210,000) over allegations that Samsung had paid money to people to criticise rival's products.

Read more: http://www.bbc.co.uk/news/business-24634589

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Samsung pays people, all over the world, to criticize rivals' products, in forums, op-eds, news comments. They pose as every day users and 'experts.'

Where's America's apology?

[Spitfire of ATJ]

1. "Where's America's apology?"

Isn't it enough that we get those chips?

BTW: In the dawn of broadband I went over to try to fix a friend's Internet that kept crashing and looked up the model number of their modem. Turns out the modems were recalled in France for doing the same thing and the local phone company bought them up for a song. Their solution when you call customer service to report modem crashes was to claim it's ALWAYS the fault of your crappy computer.

[savalez]

2. Who's paying you to constantly criticize Apple's competition? n/t