Racism allegations lead U.S. smoothie chain to require staff training
Source: Reuters
June 3, 2019 / 3:50 PM / Updated an hour ago
(Note: Paragraph 8 contains a racial slur that may be offensive to readers.)
(Reuters) - Smoothie King, a U.S. chain of shops specializing in blended fruit and vegetable drinks, said on Monday that it was temporarily shutting two of its North Carolina stores after workers used racial slurs on receipts to describe customers.
The Dallas-based franchise company said two employees who wrote offensive descriptions on the receipts of an African-American and an Asian customer had lost their jobs. The dismissed employees worked at separate stores in Charlotte.
“We have zero tolerance for any action where a guest is disrespected and we have taken immediate and decisive action,” Smoothie King Franchises Inc said in an emailed statement.
The company said it was closing the two stores where the incidents occurred “until the franchisees and their respective teams complete further training on our standards and to ensure that nothing like this occurs again.”
Read more: https://www.reuters.com/article/us-retail-race-smoothieking/racism-allegations-lead-u-s-smoothie-chain-to-require-staff-training-idUSKCN1T42MD
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