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Southwest Airlines: We won't overbook anymore
Southwest really doesn't want a United situation on its hands.
CEO Gary Kelly announced Thursday that Southwest (LUV) will no longer overbook its flights, ending a practice that sometimes leaves paying passengers without a seat.
"The last thing that we want to do is deny a customer their flight," Kelly said on CNBC.
Earlier this month, a United passenger was dragged up the aisle and off a plane by authorities in Chicago when he refused to give up his seat. United needed seats for a crew on its way to work another flight. The airline's botched response turned the episode into a PR nightmare.
CEO Gary Kelly announced Thursday that Southwest (LUV) will no longer overbook its flights, ending a practice that sometimes leaves paying passengers without a seat.
"The last thing that we want to do is deny a customer their flight," Kelly said on CNBC.
Earlier this month, a United passenger was dragged up the aisle and off a plane by authorities in Chicago when he refused to give up his seat. United needed seats for a crew on its way to work another flight. The airline's botched response turned the episode into a PR nightmare.
http://money.cnn.com/2017/04/27/news/companies/southwest-airlines-overbooking/index.html?iid=ob_homepage_deskrecommended_pool
