Here is another United saga

[Angry Dragon]

http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story,amp.html

t’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close.

Fearns, 59, is president of TriPacific Capital Advisors, an Irvine investment firm that handles more than half a billion dollars in real estate holdings on behalf of public pension funds. He had to fly to Hawaii last week for a business conference.

Fearns requested a full refund for his flight from Kauai and asked for United to make a $25,000 donation to the charity of his choice. This is how rich guys do it.

He received an email back from a United “corporate customer care specialist” apologizing that Fearns apparently had an unpleasant experience. But, no, forget about a refund.

more at link
http://www.latimes.com/business/lazarus/la-fi-lazarus-united-low-priority-passenger-20170412-story,amp.html

[Ilsa]

1. United should have made the fighting couple sit next to each other

and should have monitored their behavior so as not to make other passengers uncomfortable.

[Warpy]

2. He had to fight to be refunded the difference between his ticket

in first class and a cattle class ticket? That's utterly insane!

If United doesn't value well off customers flying the expensive seats, it's obvious they consider everybody on their planes to be herds of cattle, no rights at all.

I've flown a lot but somehow, I've never flown on United. Now I'm grateful.

[Angry Dragon]

3. I flew once with them back in the 70's