General Discussion

DetlefK

(16,423 posts) Wed Jul 29, 2015, 06:59 AM Jul 2015

911-dispatcher hangs up when woman tending gunshot victim says "fuck"

http://www.nbcnews.com/news/us-news/albuquerque-dispatcher-desk-duty-after-hanging-911-caller-n399846

Excerpt from article:

Sanchez asks several times whether the victim is breathing, and the caller says, "He's barely breathing. How many times do I have to f---ing tell you?"
Sanchez is heard responding, "OK, you know what, ma'am? You can deal with yourself, I'm not going to deal with this, OK?" The caller pleads, "No, my friend is dying! I …" and the line disconnects.

9 replies

= new reply since forum marked as read

Highlight:

911-dispatcher hangs up when woman tending gunshot victim says "fuck" (Original Post) DetlefK Jul 2015 OP

Well, there's one job opening for anyone who's looking..... daleanime Jul 2015 #1

An internal investigation has been initiated? liberal N proud Jul 2015 #2

I think because the dispatcher had been on the job for almost 3 1/2 years... Javaman Jul 2015 #6

Wow. gollygee Jul 2015 #3

Sanchez's previous job must have been with a call center. misterhighwasted Jul 2015 #4

WTF? People pound me with F-bombs when they call to dispute their bill! Orrex Jul 2015 #5

unbelievable marym625 Jul 2015 #7

Probably one of those righteous fundies thecrow Jul 2015 #8

Oh good LORD! Texasgal Jul 2015 #9

daleanime

(17,796 posts)

1. Well, there's one job opening for anyone who's looking.....

Reply to DetlefK (Original post)

Wed Jul 29, 2015, 07:08 AM

Jul 2015

and I have to wonder about the training program in place.

liberal N proud

(60,336 posts)

2. An internal investigation has been initiated?

Reply to DetlefK (Original post)

Wed Jul 29, 2015, 07:24 AM

Jul 2015

What needs to be investigated? All the evidence is recorded, the operator obviously does not know how to handle people in extreme distress.
Administrative assignment may @$$.

Javaman

(62,530 posts)

6. I think because the dispatcher had been on the job for almost 3 1/2 years...

Reply to liberal N proud (Reply #2)

Wed Jul 29, 2015, 09:13 AM

Jul 2015

that they want to see if that same dispatcher hung up on other people as well.

gollygee

(22,336 posts)

3. Wow.

Reply to DetlefK (Original post)

Wed Jul 29, 2015, 07:29 AM

Jul 2015

1. People in emergency situations sometimes get really upset.

2. You have to be able to deal with people who are really upset and not take it personally to work with people in emergency situations.

If his death is at all a result of the 911 dispatcher's behavior, then there needs to be some kind of reponse due to malpractice.

misterhighwasted

(9,148 posts)

4. Sanchez's previous job must have been with a call center.

Reply to DetlefK (Original post)

Wed Jul 29, 2015, 08:11 AM

Jul 2015

Some are trained to disconnect callers who use swear words.

Orrex

(63,215 posts)

5. WTF? People pound me with F-bombs when they call to dispute their bill!

Reply to DetlefK (Original post)

Wed Jul 29, 2015, 08:25 AM

Jul 2015

If I hung up on them for it, there would be no investigation: there would be me, escorted from the building with a box of my personal effects.

Bullshit!