AT&T Fined $25 Million After Employees Sold Your Private Information
But off-shoring saves so much money. The FCC is clearly over regulating. 
The Federal Communications Commission has fined AT&T $25 million after an investigation revealed AT&T customer service call center employees sold private, personal information regarding nearly 280,000 AT&T wireless customers to a shadowy figure or group known as “El Pelón,” which translates as a “bald man.”
During 2013 and 2014, employees in call centers in Mexico, Colombia and the Philippines sold customer information to third parties, presumably to help them reactivate stolen cell phones using the original owner’s contact information and at least the last four digits of the customer’s Social Security number.
When El Pelón called, more than a few AT&T employees listened and on request looked up the cell numbers given and provided customer information in return. A short time later, someone accessed AT&T’s website to submit unlock requests for the phone(s) associated with the account. Once unlocked, the phones could be sold almost anywhere around the world.
The investigation by the FCC’s Enforcement Bureau began in May 2014 after three call center employees in Mexico accessed the private information of more than 68,000 AT&T Wireless customers. That information soon led to 290,803 handset unlock requests submitted by third parties.
AT&T then learned around 40 other employees in its Colombia and Philippines call centers were also providing private customer information in return for compensation. Another 211,000 customer records were involved in those data breaches.
In return for its lax security, the FCC has handed AT&T a record-breaking fine of $25 million, and ordered AT&T to beef up security and give affected customers access to a credit monitoring service for a few years.
http://stopthecap.com/2015/04/08/att-pays-25m-fine-after-employees-sold-your-private-information-to-shadowy-el-pelon-the-bald-man/
