That openly made jokes or critiques about consumers walking in, how many hand burgers they sell is meaningless in how it affects their pay. This was one of those 2 McDonald's around the same time but new faces constantly replace the ones that were there -- http://www.abc15.com/news/region-southeast-valley/mesa/valley-family-claims-razor-blade-found-in-daughters-mcdonalds-happy-meal
I'm not sure how much if it is older younger person issue. As a cab driver a lot of more difficult customers were older people. I dropped a fare off in Apache Junction, turn the dispatch computer on fare pops up right away. I had difficulty navigating around the construction to get inside the senior community which residential home style places only have a few entrances but it would be impossible for me to be on time when the medical voucher pickup time was called since the fare which actually was actually accepted an hour after that. I tried to explain how it all works but she was just "I come from a different time" "where being on time meant something" Apache Junction is a bad place to look for fares so unlikely it was sitting an zone with no taxi cabs around (there is usually a page or 2 of open fares you can "chase" but it is ends up taking longer than it appeared) I just happened to have a medical voucher take me there drop him off, turn it off, boom it hit up. She even inquired if I was a teenager when you have to be at-least 23 for the company.
I get to drop off while the whole time she is giving me shit for being "late" & insulting my youth, when I drop her off she tells what time she'll need to be picked up from the appointment and asked if this was an early enough advanced warning for me showing she really had no clue how it worked (she was a medical voucher those fares are only done through the radar zone dispatch system) whenever I'm taken toward Apache Junction, the first thing I do is start driving west.
Sunday is a notoriously slow day, it isn't profitable to even take it unless it is a free lease (if you worked Mon-Sat) so I often caught what I call "freeway fares" I happen to drive into open fares that sit so 5 minutes after I caught one I was at the location, called once -- knocked, called again anger. She accused me of being 5 hours late, I mentioned I got here 5 minutes after I received the fare which pissed her off more she was late to her job & that she was going to report me to my supervisor hung up. Though she wasn't an older voice from what I can tell, it was odd how often cab drivers were accused of not picking up fares they don't want to pick up or taking their sweet team to arrive at one when it isn't like a hourly job. Time is very critical, I learned mistakes cost a lot of money. I accidentally touched 24th street instead of avenue, I thought it was an unusually long trip for a fare until I closely examined and realized my error. Over an hour spent for a $6 voucher.
I do remember I accidentally a very similar named street on my GPS and I was driving back roads looking for Fry's, realized my error but was experienced at this point but having a lot of personal bizarre problems, stuff I couldn't script. Make it back, she was very polite in greeting but I know she was waiting a very long time with groceries. Load up, explained the error she said now that you mention I was too happy about that but never made an issue of it. I never liked angry customers but they angry over a legitimate error (usually it is the system, not the driver) Arrived, do the unloading I'm unsure of the specific issue but it wasn't a typical "I don't have enough or I'll pay you the rest if you write down your number which 0 followed through on that one" but I think he had a bill too large he needed to break but I felt bad about how inept I didn't feel I earned the $5 but mentioned how long it took that I charged it as free but what was so unusual is he came back with quarters to cover the flag drop fee. A lot of people don't realize how much the driver is ripped off in addition to themselves, if you no show a fare before it is no show for you (if a customer calls & cancels a fare then if dispatch is on top of things cancels the fares but usually they change their mind or get their friend to give a ride without telling anyone but still take the $2.45 hit. I can't count how many times my motives were questioned, especially when the credit receipt printer malfunctioned which was often but needs their signature or even a copy is good enough to get me paid but without it but the company requires a hard copy to pay the driver. It shows up, the cut a break for first timers or mentioning the well known paranoia that usually follows an urgent request to hard copy their credit card right after they swiped & paid. One mentioned, who was already very suspicious mentioned an authorization number or something like that which was exactly what I had to write down on the slips.
A airport run, same issue but after the hesistation & paranoia his wife says screw him we have a plane to catch but I'm like begging how important it is that he does this because I really need that $45 fare. So glad I don't do that anymore, it was like gambling. Either you were lucky or you weren't & without a couple of decent cash/credit fares you had to work to cover the lease + flag drop fees + gas + $3 wash + whatever else not to mention the assholes, fare evaders, the "regulars" which all have ripped me off, the half-payers, etc the older population always paid though typically AHCCS paid for the fair .90 a mile but only a .50 flag drop fee or those City of Scottsdale coupon things which encouraged me to stay away from Scottsdale during the day time.
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