Your Comcast/Time-Warner Bill as written by Henry Miller:

[PCIntern]

http://www.philly.com/philly/business/20150222_Profane_name_changes_greet_some_customers_of_cable_companies.html


he names some cable customers are being called after contacts with the companies that provide them services can be staggeringly profane: scatological and sexual, with allusions to body parts and perverted acts.

They are often mailings of things like bills. Almost all of the names defy mention in a news story, but for some sense of it, here is one of the more temperate ones, received by a female Comcast customer: Super Bitch, which was first reported in the Chicago Tribune earlier this month.

On Wednesday, a Time Warner Cable Inc. customer in Orange County, Calif., received a cancellation letter with her first name changed to a derisive four-letter term for female genitalia.

Esperanza Martinez, 34, said she was shocked at the profanity. She had called Time Warner Cable about an issue with her set-top box and had what she thought was a satisfactory conversation with a representative Feb. 12. Then, bang, the Feb. 16 letter.

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Much more at the link. I like the way the reporter was carefully explaining what had been printed on the bills!

Read more at http://www.philly.com/philly/business/20150222_Profane_name_changes_greet_some_customers_of_cable_companies.html#7ycKBsQH8rSLVbus.99

[Stargazer09]

1. That is simply unacceptable

Not just poor customer service, but also a sign that Comcast needs to treat its employees and contractors better. It's easier to be patient with angry customers if your company values you as a person.