Comcast can't rein in 'potty mouth' insults to customers

[Panich52]

Complaining Comcast customer renamed 'Super Bitch' on her cable bill

It seems Comcast can't rein in the potty-mouth phenomenon, with one complaining customer getting an unfortunate nickname on her bill.

More from Consumerist:

http://consumerist.us4.list-manage.com/track/click?u=906cd19654b78a79f4f5210b6&id=bcf63cc4bb&e=1aaac86fc1

.

[99th_Monkey]

1. They are the worst "customer (dis)service" arrogant & rude. nt

[Bluenorthwest]

2. The nasty attitude Comcast customer service has aquired is very clearly Comcast policy.

I've been a customer for years on end and I'm getting sick of their attitude and considering alternatives. It's just insulting the way they treat good customers.

[Spider Jerusalem]

3. This is what happens when customer service agents get commissions...

and are encouraged to go for the hard sell/upsell, while working for a company that provides legendarily shitty customer service and terrible service (which they can do because in a lot of places they constitute a near-monopoly if you want fast internet).

[kcass1954]

4. Can't? Or won't?

Important changes are tracked by our systems, and IT can see who did what and when. I could expect to have my happy ass escorted out of here if I tried something like that.

[backscatter712]

5. Comcast: Number One in Customer Satisfaction and Professionalism!