Unhappy Customer: Comcast Told My Employer About Complaint, Got Me Fired

[marmar]

When you complain to your cable company, you certainly don’t expect that the cable company will then contact your employer and discuss your complaint. But that’s exactly what happened to one former Comcast customer who says he was fired after the cable company called a partner at his accounting firm.

IT BEGAN INNOCENTLY ENOUGH…

Conal began subscribing to Comcast service in early 2013 after he says he was sold a 9-month promotional pricing offer. But from the start, there were issues with his service, as he was being charged for set-top boxes that had yet to be activated. Additionally, someone at Comcast billing had misspelled Conal’s last name, meaning some of his bills were not being delivered.

He says he met with a Comcast rep in May 2013 about the billing issues and promised they would all be sorted out, but things only got worse.

A few months later, the promotional discount shrunk and Conal’s monthly bill increased by $20, in addition to still being charged for unactivated devices in his house. Comcast also twice charged him an additional $7 for a second modem he did not have.

....(snip)....

WE KNOW WHERE YOU WORK

Remember how we briefly mentioned above that Conal worked for a large, prestigious accounting firm? Comcast certainly noticed that fact, especially since that firm is one that does business with Comcast. .................(more)

The complete piece is at: http://consumerist.com/2014/10/06/unhappy-customer-comcast-told-my-employer-about-complaint-got-me-fired/

[Enrique]

1. i'm not going to comment on this

I don't want the Comcast Police coming after me.

[Faux pas]

2. I smell a big fat juicy

lawsuit against cumcast. This is beyond crazy, thank the universe I'm retired. Hate to think complaining about bad (rip-off) service could make me lose my job.

[cyberswede]

3. Well, that's appalling.

He should file a lawsuit.

[snooper2]

4. He is, he is just trolling for money at this point...

Apparently he is better than everybody else and called the Controller's office bitching about service.

Comcast is a big customer of PWC, apparently he told them he worked at PWC and he better have pull or something because he is better than everyone else. PWC did an ethics investigation and fired his ass. I would expect my company to do the same thing if I pulled that with one of our customers-

consumerist is kind of a joke and most of the stuff is made up there, here is a better article with details from both sides-

http://arstechnica.com/tech-policy/2014/10/comcast-got-me-fired-after-billing-dispute-says-california-man/2/