Perhaps there is a use for Facebook

[question everything]

I don't use it, don't twitter, don't even have a "smart" phone.

But yesterday I was having hard time getting assistance from AT&T, even posted here

http://www.democraticunderground.com/10025038207

And then I remembered that most corporations have Facebook sites where people can comment, or complain, or praise.

I asked my spouse - a Facebook user - to put a question onto AT&T Facebook. That was in the evening.

By yesterday morning there was already a reply with an email to contact the person, which we did.

By yesterday evening we got a reply to please tell the helper when it would be a good time to call us and he would connect us with their Digital Assist. And then another email, we can do it right now. Which we did and everything was resolved after me cleaning history and cache and everything else.

And I have to wonder of why the only and best way to get help from a corporation like AT&T is through their Facebook.

(Oh, the digital person started talking about Internet Explorer. We don't do IE; Safari or Firefox. He does not do Safari, so we "met" at Firefox...)

[PeaceNikki]

1. Twitter works, too. My mom often gets attention of big companies this way.

They spend a lot of time trying to keep a good image on social media.

[question everything]

3. Do you need a smart phone to twit? (nt)

[PeaceNikki]

4. Nope. You can twat (Stephen Colbert conjugated that) from a PC, too.

[question everything]

5. Thanks, will consider this

Love Stephen Colbert. Am really going to miss him.

[PeaceNikki]

6. Me, too. But I think he will do GREAT on The Late Show.

[NightWatcher]

7. twitter works fast too

I've gotten upgrades on airlines (after being jerked around at the counter), freebies on other things, and have been able to get complaints remedied. You don't have to have a lot of followers either.

[Lex]

2. Social media is, has been, and continues to be, a wonderful way to communicate. nt

[customerserviceguy]

8. This is about the only story I think I've ever seen

that does not tell of how stupidity was on display through Facebook or Twitter. They're both still marvelous places for people to show the idiocy that they used to keep relatively private.

What's also not so wonderful about social media is the addictive power it has over people who feel they need to do it while driving, I see that a lot.

[Lex]

9. Lots of people don't have the sense or discipline

to use Twitter or Facebook in a productive way.