WTF - Hotel Staff Tosses Out My Frequent Rewards Number.

[laserhaas]

Life isn't easy, when you're the one trying to take down a big sleazy (my lawsuit against Romney). I've been homeless, car-less, jobless and (oft times) feeling hopeless, in my works against despotism, cronyism, tyranny and corruption. Once in a while, I team up with another (down on his luck) party; and we share a room cost together and get to take a shower where we sleep (instead of having to travel to the rec center and pay $1).

From my prior days of flying dozens of times a year and staying at hotels everywhere, I know how to utilize frequent miles and rewards cards - best. Today, when I went to use those frequent/reward points to get a couple of free nights stay (it is raining here in SoCal); I find there's no points recorded for on my account. When I go to the hotel and ask the front desk why not - she said

"you booked with Hotels.com - and we don't give you cheaters on prices any credit for your frequent stays".

WTF!

[dionysus]

1. Mitt's people got to them....

[laserhaas]

4. Ha ha ---

Mitt's the Pitt's - but that would be far too petty.

[aquart]

2. Inform management. Inform Hotels.com. Inform your friends.

NAME THE HOTEL.

[grasswire]

5. yes

name the hotel

[laserhaas]

6. Actually = its more than one hotel. I'm part of Choice rewards

The RUDE hotel clerk was at Comfort Inn. Part of the same program is another Choice program one Rodeway.

They both claim they have to pay for my frequent points as a referral program;
and that (since Hotels.com put me there) - they aren't the referral - so I don't get the points.

What's at issue is, part of the reason we chose the places in question - is the bonus points for staying there. If you stay 3 days, you get double points. That equals to 1 day free. Thus, reducing the overall cost considerably.

Frequent rewards points are for frequency of going to a particular brand/chain.

There's NOT "referral program rewards".

[jberryhill]

12. Here are the terms:

http://www.choicehotels.com/en/choice-privileges/gp/rules-regulations

You do not earn Choice Privileges points for rooms discounted more than 20%, complimentary rooms, rooms paid for as part of a convention or meeting, or rooms booked through a travel agent or third party online retailer as part of pre-paid wholesale rates, wholesale packages or senior tours.

-----

The part that I highlighted is where hotels.com gets the discounted rate that you pay to hotels.com.

[laserhaas]

8. Hotels dot com rewards 1 day for every 10 stayed (based on average). Choice Rewards is

a different program altogether. It rewards one for going to Choice brands.

Choice says they will give me credit for it;
but I have to get CC receipts to prove it.

We pay for it online - and they say they can't take an online printout - as anyone can photoshop such.

It is all BULL.

[jberryhill]

13. No, Choice Rewards will not credit you for bookings made through hotels.com

You don't get to earn hotels.com points and Choice Rewards points in the same booking, and that is spelled out in the Choice Rewards program terms.

[grasswire]

3. this is a matter made for social media

Do you tweet? I would take it to twitter and facebook.

[FSogol]

7. LOL: Now "hotels" are part of the conspiracy!

At lunch, 5 Guys gave me regular fries instead of Cajun fries. I guess Mitt got to them too!

[laserhaas]

10. Nope - but (if you haven't notice) Frys changed over the years (removing cancer causing fats).

I (though Bain owned Burger King) - like the New "Satisfries"

(Kringle cuts hold the salt and flavor better).

Can also get kringle cuts at Del Taco.

I'm not much into "Cajun" (spicy stuff and I don't mix well)

[frazzled]

11. It's worse than that

5 Guys fries their french fries in peanut oil, so I can't even eat them at all. Thanks, Mitt!

[laserhaas]

15. LOL - :9( sorry..... Did you hear (today) of the new food labelings

How "portion" size details have been silly.

Such as 27 calories and 2 grams transfat

for 1 potato chip!

Just like those cereal mini boxes (variety pack)
who has a mouse tummy and eats just 1?

BTW - I do blame Mitt's (mentality) for how friggn small those BK burgers have gotten.

They are midget sized now (the $1 burgers) and the Whopper is smaller TOO!

[frazzled]

17. Yeah, I read it this morning

I always knew those portion sizes were too small. But it made me feel guilty anyway: we'd be eating twice as much as the portion size suggested.

I wouldn't know about the BK burgers: I don't think I've eaten one since about 1998. Back then I used to order a Whopper Jr. (do they still have that?). It was just the right size for me.

[laserhaas]

18. Yes, they have Whopper Jr. at $1.49 here (but it is 1/3 smaller)

I always order a large pizza - when they are same size as medium.

Most don't realize you are getting 25 to 33% more (Larger circumference/total area).

Same holds true for burgers;
when you downsize them - they claim they reduced only a fraction of diameter
(but that equals a whole lot of total area).

[frazzled]

20. It's my waistline: don't like to be tempted

by the larger size. Plus, I don't eat the whole thing anyway.

We'll order a large pizza, but eat only half of it and put the other half away to reheat another day. Two slices of pizza are my limit.

It's so sad getting older: you only eat half of what you used to, but weigh more. Whazzup with that?

[jberryhill]

9. That's normal

E.g. Marriott:

"Prepaid wholesale rates booked through 3rd party online retailers are not eligible for points, miles or Elite night credit, including, but not limited to, Priceline.com, Hotwire.com, Expedia.com, Orbitz.com, Travelocity.com, Hotels.com, etc. Wholesale packages and series tours are not eligible for points."

If you do recall from your frequent flyer days, the airlines don't reward points for flights booked through third parties, even if you are a member of that airline's program.

The reason is that they sell wholesale blocks of tickets, rooms, whatever, through those channels. Hence, hotels.com offers its own rewards program - a credit toward your average nightly rate after ten nights.

The simple answer is, no, you can't take advantage of the hotels.com reward program and the hotel's reward program simultaneously in one booking.

NOW, when you check in, some front desk clerks will apply your hotel loyalty program to the booking, but they are not supposed to do that.

[Pretzel_Warrior]

14. I smell a lawsuit brewing

Does Bain Capital own any percentage of that hotel chain? Could be the smoking gun.

[laserhaas]

16. LOL - you'll all get to bust my chops next week. Defendants MNAT and Werkheiser are seeking dismissa

We'll soon know - where this is going to go.

[joeglow3]

19. Seems reasonable to me

You are getting a discount currently instead of having to save up points.