Restaurant Bashes Customer On Facebook And Twitter for not leaving a tip and giving a bad review

[apples and oranges]

The woman, "Stephanie S." allegedly didn't leave her waitress a tip on a $40 tab at Boners BBQ. The restaurant Tweeted "NOT WANTED!" with a link to its Facebook page, where they had posted the woman's photo, along with a warning to other eateries: "If you see this women [sic] in your restaurant tell her to go out side and play hide an go f*** yourself! Yelp that b****."




Andrew Capron, one of the restaurant's current owners, posted below the photo: "forgot to mention the b***** cleaned her plate ... every last drop!" and "Yeah, beauty eh?"

"Put a Little South in Your Mouth," is the restaurant's slogan. But perhaps it needs to wash that mouth out with soap. Someone posted the story to Reddit, and a woman claiming to be the "b*****" in question chimed in, claiming that she did indeed leave a tip, dropping a $10-off Scoutmob coupon, along with two twenties. That's a $7.20 tip on a $32.80 (with tax) bill.

Turns out, "Stephanie S." had written a lukewarm review of Boners BBQ on Jan. 8. She called the deep fried collard greens "greasy and limp," the mac and cheese "ok," the chicken "dry," the pulled pork "bland," and the peach cobbler "bitter/sour." But it was mostly thoughtful and constructive criticism, with positive reviews of the Brunswick stew and baked beans, and an ultimate rating of two stars.

http://jobs.aol.com/articles/2012/01/10/woman-cursed-out-by-bbq-restaurant-she-says-for-bad-yelp-review/

I guess leaving fake 5 star reviews is not working so now companies feel the need to personally attack honest reviewers now.

[my2sense]

1. That will surely cause

others to want to eat there I don't think I'd step foot in any establishment named "Boner's".....

[TwilightGardener]

2. I'm amazed they can name a restaurant "Boners".

But then I remembered Hooters. Stay classy, America!

[The Genealogist]

8. My grandmother went to the "Boner Chiropractic Clinic"

for her back and neck pain needs. The doctor's name was Arley Boner. I think was still giggling immaturely about that in college.

[TwilightGardener]

15. I'm in my forties, I'd still giggle at that.

[The Genealogist]

19. Half of what made it funny was my grandmother's prudishness

She had no idea what ELSE "boner" meant. So, she'd just blurt out something about "Dr Boner" without a hint of irony or a pause.

[gratuitous]

3. Geez, Louise

How did people make such colossal mistakes before the internet? I foresee a rather quick shuttering for Boner's Barbecue.

Regardless of what Stephanie S. did or did not do, any restaurant that treats customers (or more likely, former customers) like this is going to find itself with lots of empty tables for as long as they can keep the doors open. Would you want to go to a place that might take you to task like this over a real or imagined slight? None for me, thanks.

[Mimosa]

21. Amen!

Bad business.

BTW, Yelp is a pretty good source for unbiased reviews on the ATL dining scene. I've done quite a few myself. Reviews from Chefs and foodies seem to counter the fake reviews by the restaurateurs friends and families.

[ddeclue]

4. Elaine Benes you are on our no deliver list!

[southernyankeebelle]

5. This owner doesn't realize how he is going to lose business.

[itsrobert]

6. The only thing I am commenting on is you are suppose to tip on the whole bill before discount

That way the wait staff doesn't get docked for doing service for a higher value menu and not getting tipped appropriately for it. Also, tax is separate from the tip calculation. Tip of $7.20 was in the ballpark however if service was adequate.

[bluestateguy]

7. Service has to be abominably bad to justify a zero tip

Was the service really that bad? If her review was "lukewarm" as they say, then that should be good enough for the standard 15% tip.

[ProudToBeBlueInRhody]

13. Usually, I would leave a dollar to show I didn't forget.

Only twice in my life have I been to a restaurant where the service was so bad I did that.

[Enrique]

18. she claims to have left a tip

based on her thoughtful review, and their vicious, personal response, I believe her over them.

[obamanut2012]

22. Or the person is just cheap

Lots of people refuse to tip, no matter what the service is like.

[ProudToBeBlueInRhody]

9. "Boner's"???

Really? I weep for everyone involved.

[Whisp]

12. they took exception at the 'greasy and limp' part.

[ProudToBeBlueInRhody]

14. At least it wasn't "Boehner's"

Yuck.

[Whisp]

10. what a Boner move.

would make Orangeman envious.

[chrisa]

11. Childish jerks. Even if she didn't leave a tip (which it looks like she did),

totally uncalled for.

[Ecumenist]

16. I would sue his ass, BIG TIME!!

[former9thward]

17. If a customer has a right to attack a business in the internet then turnabout is fair play.

To stiff a server just because you don't like the food (even though she ate it all) is just plain wrong.

[Enrique]

20. here is her review

there is no comparison between what she wrote and how they responded.

http://www.yelp.com/biz/boners-bbq-atlanta#hrid:vw4utW5RDeyocnkwxUYNrQ

[obamanut2012]

23. No, there really isn't

Wow.

[former9thward]

24. She didn't leave a tip.

I'll take the word of the server over someone claiming they left a tip now that they have been exposed.

[Enrique]

28. funny how the owner didnt mention the bad review

in his post where he badmouths her, posts her picture, and tries to get her 86d all over town, it somehow slipped his mind to mention the review. Funny...

[Edweird]

25. The customer isn't always right. Sometimes they suck. Sometimes they lie.

I don't know what's really going on here, but I know from my own experiences in the service industry that there are customers that are more trouble than they are worth and some are clearly horrible people. I'm not saying I believe the restaurant, just that it's plausible.....

[Enrique]

29. read her review

there doesnt seem to be any malice there, she just seems to be very demanding about her BBQ. Thats not something that should piss off a BBQ place.

[jmowreader]

26. The Speaker of the House owns this restaurant?

Who knew?

[treestar]

27. Probably not a good idea

This is not a two way street. If you're the restaurant, you want to attract customers, not let them know that non-glowing reviews will be avenged.