Instacart delivery today, no mask on shopper

[musette_sf]

So, I've been getting my food via Instacart delivery for the past two months. Ever since the masking requirements were released for my county, all Instacart shoppers have been wearing mask and gloves when they deliver to us. Except today. This was of concern to me since we are in the senior demographic. (NB: We always accept deliveries wearing mask and gloves.)

When I reviewed my order and rated the delivery, I commented that the shopper was not masked. I received a reply from Instacart stating that they "don’t have a policy requiring shoppers to wear gloves or masks at this time".

So, I recall a strike day for delivery workers, including those from Instacart, requesting protective gear during the pandemic. I refrained from ordering that day in support of their initiative. My county (in the SF Bay Area) has masking requirements. I'm at a loss to understand why someone would not, at this time, be wearing a mask when making deliveries.

Does it seem like Instacart's policy is contrary to county policy? I am wondering if Instacart is not providing protective gear to their shoppers, and have formed their internal policy around inability of civilians to promptly obtain medical/surgical masks and gloves? I mean, dude could at least have worn a bandana, if nothing else.

[Joinfortmill]

1. Thank you very much.

I was considering a food delivery service, but I think I'll stay with going to the grocery story early in the morning.

[cwydro]

4. I order pickup from Walmart.

They’ve been great.

The workers are all wearing gloves and masks. They even have the 7am-8am time slot for 60+ or other at-risk groups.

[secondwind]

2. We live in San Francisco also, in the NOPA district. We order online from Safeway, and they give

you two options: Wait for the delivery date, or pick-up service which is quick and easy.

We've been opting for pickup service lately.. it works! Our only complaint is that sometimes they don't have what we ordered.

[CottonBear]

3. My neighbor is an Instacart shopper. He's been wearing the Instacart T-Shirt.

He has a mental illness, he has no car, and he has been verbally abusive to both my child and the neighbor’s children for years now, among other anti-social behaviors. We never speak with this person unless he’s being verbally abusive and frightening the children.

Anyway, he apparently lost his job at local restaurant and recently got hired by Instacart. He must do the shopping for pick up service or for someone else to deliver.

He smokes and has cats. I observe him walking to work immediately after smoking and after petting a cat. He does not wash his hands before leaving for work.

He doesn’t social distance with several of our neighbors who also refuse to social distance. We avoid any contact with these neighbors. The other day, my child saw Instacart neighbor and an HVAC service guy shake hands with bare hands.

I have no idea if he has to properly wash his hands and wear a mask and gloves at work.

I would not use the Instacart service based on these observations.

[chowder66]

6. I'm lucky I guess. I use Instacart here in Los Angeles and they all have had masks on.

And gloves and have been terrific. Every one of the delivery people has represented the company well.

I have them leave the groceries outside. I just open my door so they know I'm here then close it and talk through it to them to thank them for a job well done.

[musette_sf]

7. Today's event was a surprise to me.

Since the mask requirements were put into place, all my shoppers have worn mask and gloves, except for this guy. We'll see what happens with next week's order.

[chowder66]

8. I hope they provide him with one for everybody's sake. nt