Here's What Starbucks Is Telling Employees To Say About Howard Schultz

[Miles Archer]

Here’s What Starbucks Is Telling Employees To Say About Howard Schultz

https://www.huffingtonpost.com/entry/starbucks-howard-schultz-employee-advice_us_5c51d3cce4b00906b26fda52

The coffee chain’s “Barista Need-To-Know” update for the week of Jan. 21-27 included instructions on how to “diffuse [sic] the situation” should anyone “share aggressive political opinions,” as well as what to do if someone asks about Schultz’s “political intentions.”

From the weekly update:

“... partners [i.e., employees] may be asked questions by customers or hear media speculation about Howard’s potential political intentions. We encourage you all to take a moment to review the talking points below with your partners.

If a customer asks if we are selling Howard’s book at Starbucks:

No, the books are available at bookstores and online.

If a customer attempts to investigate, or share aggressive political opinions, attempt to diffuse the situation by sharing:

We respect everyone’s opinion. Our goal is simply to create a warm and welcoming space where we can all gather, as a community, over great coffee.

If asked about Howard’s political intentions:

Howard’s future plans are up to him.

[dweller]

1. hmmm

sounds as if they are distancing themselves from hin ...


✌🏼️

[JI7]

2. doing what any business that doesn't want to lose customers would do

[Blue_true]

5. Exactly. What else makes sense?

They are in a consumer sensitive business where customers have other choices.

[JI7]

3. those who have a problem with him should just not go there

don't take it out on employees just doing their job.

[comradebillyboy]

4. Howard could bankrupt the company he created...

[guillaumeb]

6. 1) But the overpriced coffee.

2) make Howard richer.