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Related: Editorials & Other Articles, Issue Forums, Alliance Forums, Region Forums'They're liquidating us': AT&T continues layoffs and outsourcing despite profits
The communications giant is expecting a windfall of $20bn in savings from Trumps tax reforms, but has closed 44 call centers since 2011
Cindy Liddick had worked at the AT&T call center in Harrisburg, Pennsylvania, for 12 years before it closed earlier this month.
The former customer support specialist is among the more than 16,000 people in the United States who have lost their jobs at the communications giant since 2011, as it continues to shut down call centers to consolidate facilities within the US, or in favor of offshore alternatives in countries such as India, the Philippines and Mexico.
Though AT&T is earning record profits, spending billions on stock buybacks and is expecting an estimated windfall of $20bn in savings from Donald Trumps tax reforms, it has continued to lay off workers and outsource jobs.
My husband is very ill, Im about to lose my health insurance and starting over in the job market at my age is going to be tough, Liddick said.
In the last seven years, AT&T has closed 44 call centers, according to the Communications Workers of America labor union. Four closures, including the facility in Harrisburg took place this year.
While some workers are able to relocate t
o other call centers in the US, many are left jobless. For some, their jobs are sent offshore, where workers can be paid less than $2 an hour.
My center closed in 2011. It was a shock to all of us. At the time we had an area manager telling us we had plenty of work to sustain our office, said Laleelah Hunter, an AT&T call representative in Cleveland for 19 years.
Hunter was offered an option to stay and find a job elsewhere in the company in Cleveland, while most of her colleagues were laid off or given the option to relocate to Detroit, a two-hour drive away.
Liddick said only two employees out of nearly 100 workers accepted an offer from AT&T to relocate to Kentucky. She was not one of them.
Its hitting me really hard financially, she said. I could lose my house.
An AT&T spokesperson said the lease on the Harrisburg center had expired, and to increase efficiency were consolidating some call center work currently done in Harrisburg into our other US facilities.
https://www.theguardian.com/us-news/2018/aug/28/att-earns-record-profits-layoffs-outsourcing-continue
smirkymonkey
(63,221 posts)So much for the "trickle down" theory. Greedy, heartless bastards!
The entire windfall goes to benefit the people at the top and the average worker gets majorly screwed. If any of these people continue to support Trump, I would say they deserve it.
SunSeeker
(51,574 posts)Trump has enabled all kinds of evil.
Worsel
(7 posts)It's minor compared to a job loss, but Verizon just announced a change for Retirees like myself. I was told when I retired that I'd retain the employee discount on my cell phone bill for the rest of my life. That lasted 5 years. Got a letter last week that the discount was going to be cut in half next year. But, not to worry, the letter said, I didn't have to do anything to transition to the new plan, it would happen automatically with no action required on my part. Whew!
Gotta love the trickle down benefits from Verizon's tax cut.
erlewyne
(1,115 posts)Wall Street wants every tenth of 1%. It's anti Socialism
and that means our safety nets. The old 30% profit is
a joke. (back in the old days, before Reagan, it was 20% profit.
EW
Cary
(11,746 posts)Their "customer service" was abusive and nasty. I will never use AT&T again.
Auggie
(31,174 posts)FakeNoose
(32,645 posts)More Christmas bonuses for the executives!
Still In Wisconsin
(4,450 posts)When corporate profits increase, corporations do not increase pay or hire more workers, they continue to work to minimize labor costs.
uponit7771
(90,347 posts)Angry Dragon
(36,693 posts)Racerdog1
(808 posts)These POS bastards smile at you and stab you in the back at the same time. When will people learn?
Achilleaze
(15,543 posts)Loubee
(165 posts)They mine the profits and the public pays for all the damage.
ancianita
(36,098 posts)erlewyne
(1,115 posts)but I wasn't in Cleveland. We were installing a circuit
and he, me co-worker) was watching the Indians playing baseball from
his work station (the AT&T tower). The stadium was down below?
I was so jealous!
But him and I were making all kinds of money for our
employers because of our expertise. I got a buy-out
because they (Verizon) were not making enough profit
and I was just a few years from retirement. I loved it
because my wife worked in an established hundred year
old factory and her benefits would take over.
A few months later, by surprise, her company was foreclosed
because of a bank loan? LOL! But it wasn't funny. A few tough
years but now we are on the Social Security that we paid for, it
was not a gift. I am lucky and I know it.
EW
KY_EnviroGuy
(14,492 posts)One would think that as the human species evolves, we would make progress toward a more peaceful, easier lifestyle with fewer worries, reduced conflict, and less labor as technological advances in everything from medicine to food production makes us more efficient.
Apparently NOT.........
I can remember the days when our Bell System was one of the best American companies to work for. It was community oriented and cared about its employees with life-long job security, and was one of the most advance technology research companies in the world (via Bell Labs). That type of company is no more in the USA.