...a nonwhite person cannot or will not be a legitimate customer
The inquiry these fictitious people made was simple: They asked for local restaurant recommendations. We tracked whether hotel employees responded and also analyzed the content of the emails from those who did respond.
Across the range of responses, racial discrimination was clear. Overall, hotel employees were significantly more likely to respond to inquiries from people who had typically white names than from those who had typically black and Asian names. But racial bias did not end there. Discrimination also happened in many subtle ways.
Hotel employees provided 20 percent more restaurant recommendations to white than to black or Asian people. Employees’ politeness also varied by race. When responding to white people, employees were more likely to address them by name and to end their emails with a complimentary close (e.g., “Best,” “Sincerely”) than they were when responding to black or Asian people. And employees were more likely to go “above and beyond” in their service: They were three times as likely to provide extra information — even when the initial inquiry was just about restaurants — to white than to black or Asian people.
Our research suggests that this belief — that a nonwhite person cannot or will not be a legitimate customer — can indeed worsen discrimination in service delivery. In a follow-up study, we emailed nearly 2,000 hotels and made a similar inquiry about local restaurants. But this time, in addition to varying the race of the inquirers, we varied whether they made clear their intention to stay at the hotel. Indeed, making customer status explicit helped reduce discrimination against minority people. These results are in line with the recent incident at Starbucks: We see that service workers do not apply the rule that every person is a potential customer deserving the same level of service.
https://www.nytimes.com/2018/04/20/opinion/starbucks-racism-customer-service.html
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MANY MORE STUDIES CONCERNING racist white people and why they hang on to their idiotic hate and meaness. Not enough pointing out just how racist a lot of white ameriKKKKans are.
No brainer.
Black cops are NOT shooting and killing unarmed white people with the same reckless abandon as is happening in this trumpPOSpotus era with white racist cops slaughtering AA men, women and children with vicious efficiency. True, violence related to black on black violence/crime happens and the self hate responsible for a majority of this violence IS BECAUSE self hate has been ingrained in AA's, this is so true, historically.
Yet I have seen remarkable recovery from the days where most AA walked with a sense of self hate and their head down. White people treat each other hatefully, this is true also, yet their hate for each other and black self hate pales to a certain insignificance compared to the RACIST WHITE HATE being exhibited, again, as has been the cyclical history of our racist culture/society. I grew up with white idiots thinking they were superior to all others. Had some in Vietnam, they were not so superior, trust me.
black cops often get shot at (and even killed) or challenged by white cops due to purported "mistaken" identity and/or refusal to believe the black cop is a cop - especially if they are undercover/plain clothes and/or are off-duty and show their police badge/ID as proof.
http://www.nydailynews.com/new-york/queens/plainclothes-officers-trouble-didn-recognize-off-duty-chief-article-1.327540
https://www.reuters.com/article/us-usa-police-nypd-race-insight/off-duty-black-cops-in-new-york-feel-threat-from-fellow-police-idUSKBN0K11EV20141223
been my experience when something like this is revealed. My favorite is the racism excuser lackeys pointing out that he/she got a ticket for driving too fast when they were 16 or some such bullshit to divert attention from the present intolerable situation regarding minorities. Typical divert and distract. Always had em....
