CIGNA Threatens Customer Service Reps

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http://blog.buzzflash.com/mailbag/985


Subject: CIGNA Threatens Customer Service Reps

CIGNA just sent out an e-mail to its customer service reps. CIGNA tells these reps to call their congressperson and senator and tell them to reject healthcare bill or, they (CIGNA reps) will most likely be put out of a job. Talk about scare tactics.

Personally, I think these reps will lose their job anyway as CIGNA now outsources to other countries with claims processing and customer service survey calls.

CIGNA is also going to being offering for 2010 a "NEW MEDICAL TOURISM BENEFIT" ........ to hold down costs while duping purchasers of CIGNA HC insurance thinking they're getting a two-fer. Outsourcing medical procedures and calling it "Tourism" sounds lovely doesn't it. I wonder if CIGNA Sales brochures will now come with pretty pictures of India, China, Turkey, Israel, Mexico, and maybe even Bali.

A BuzzFlash Reader
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what a sweetie CIGNA is

[marlakay]

1. I don't understand why

now that it does nothing but help them they should be praising the president and changing to vote for it.

[rollingrock]

6. That's what I thought

when I read this...but then its just an email sent by some anonymous reader, so the claim is questionable at best.

however it would be more believable that Cigna would be trying to tell their reps to call in support of the bill and urge congress to vote in favor of it, not to kill it.

[nykym]

2. Now that you bring this up

maybe another amendment to add to HCR would be to force (ha ha ) the Insurance companies to use only US citizens for customer service work.

[laughingliberal]

3. Yes, one of the last industries in which people could believe their jobs were

outsource proof is on its way out to India. Wave bye bye to all the nice nurses who have been caring for you over the years.

[Renew Deal]

4. This is who some on DU are siding with.

[laughingliberal]

5. Just one more question. Any of those supposed insurance regulations we're

getting out of our unreform bill require the insurance companies to allow you to remain in the United States to get your health care?

[valerief]

8. What regulations? They don't need no stinkin' regulations.

They're stripped out. They get mandated insurers (money) and the insurers get the shaft.

[Blue_Tires]

7. blue cross in N.C. did that, too

[laughingliberal]

9. Oh, it's a trend, no doubt. Much better than reining in those skyrocketing hospital costs nt