portfolio.com (Conde Nast)
The Ralph Nader of the Skies
by Joe Sharkey Sep 18 2007
Kate Hanni’s persistence, paired with public outrage over air-travel horror stories, got a Passengers’ Bill of Rights to Congress.
Early last spring, software specialist Mark Mogel emailed Kate Hanni to volunteer for her fledgling grassroots organization, which represents thousands of passengers who have been stranded for long hours aboard airplanes idled on tarmacs by bad weather or delays.
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Until the end of last year, Hanni, 47, was a real estate agent in California specializing in relocations. But that thriving business (Hanni says she sold $40 million in property in 2005) went on indefinite hold on December 29, the day she and other passengers were stuck on a tarmac in Austin for more than nine hours. Hers was one of dozens of American Airlines planes stranded at various airports after bad weather diverted flights from Dallas.
Infuriated by the conditions on the plane and by what she regarded as airline indifference to affected passengers, Hanni quit her job and began a protest movement. Since January, her group has been pressing Congress for federal legislation that would require airlines to let passengers off stranded planes after three hours and to provide adequate food, water, and sanitation while passengers remain on board.
LINK:
http://www.portfolio.com/business-travel/features/2007/09/18/Kate-Hanni-Profile