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I have a crackberry, and don't ever use home phone service, so figured I would give it a try as Verizon rules this area and their Customer Service motto for land lines is "*yawn* so?".
Downside -- VOiP does not connect directly with 911. You can register with them for 911 service, but if you call, you are not directly routed to the local emergency center -- you are routed to a regional. This is also due to the technology. You can take your VOiP router anywhere in the world and make calls "locally" as you are over the internet. Because of this, you could be calling 911 from a hotel room in Phoenix, and they have no way of knowing that.
Downside -- If your power goes out, your phone is out.
Downside -- VOiP requires broadband internet. If you are on cable, it is dependent on the cable connection. Ditto with DSL. No sattelite or dialup.
Downside -- In order to use your existing phone jacks, you MUST be on cable, and you must disconnect yourself from the land line grid from outside the house. If you don't, you could fry your system.
Upside -- it is MUCH cheaper and there is no more long distance charges. International calls are like $0.04 a minute and calls to Canada, the UK, Mexico and anywhere in the US are free.
Upside -- no more charges for voice mail, caller ID, return dialing (*69) and all of the other fun items. They are all included.
Upside -- there is no charge for an unlisted number (Comcast Cable wanted $45 to "set up" that feature).
Upside -- you can get a number in any area code you want and have multiple numbers.
On that last item, my Dad died 2 years ago after being diagnosed with asbestos cancer a year prior. We set him up with Vonage so that he didn't have to worry about long distance and added a second line that was in the area code where his mother lived (she has since passed as well). This allowed her to make "local" calls to him, and it only cost $5 a month for the second number. She was then able to call him any time she wanted without having to "budget" her time as there was no charge for her.
So that we were assured the best connection (as the phone WILL compete with your internet usage), we went with Cable for mom & dad and purchased an extensible phone system for them (the kind of phone that has a base and addon "remote" standalone handsets). This is also recommended if you go the DSL route as you will not be able to use your existing phone jacks because DSL requires them to be active.
If you go this route -- have a backup. I would not recommend it for a home without a second means of calling (cellular).
I have been very happy with them. Have heard some bad reports on the outsourced Customer Service, but have not experienced it. This is simply a router that goes from your internet connection to your phone (via a phone cable). I have mine set up as another router on my wireless network.
Hope this helps. Happy to answer any questions about our experience or how we implemented it.
:hi:
ps -- this is completely controllable by their website. Your voicemails are .wav files that you can listen to, download, email, etc.... You can turn on or turn off services via the website -- as it is all free. There is even a tool that controls where the priority needs to be. If you are on a call and your kid is downloading the latest game (or whatever), you can set the priority to be 8/10 for the phone. It will slow down his download, but will make sure that you aren't getting poor reception on your call.
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