Payment One and FRAUD

[Bitwit1234]

For over a year, my son has had WarCraft or whatever the name is that he plays on line. Three months ago I noticed that our telephone bill QWEST went up about 13 dollars. I have asked him, since the telephone bill is in his name to check out the increase, because we were not notified that there was that much of an increase. Since we have online auto bill pay he had to go online and access it.

Well we found out that a company called PaymentOne had requested that QWEST add the amount of $13.45 to our monthly bill to pay for NetZero broadband Internet Service. Now we already have broadband service and have for five years. Most recently MediaCom who bought out our old company.

First no body verified that we wanted this done. Second, I can't go into my son's account, because it is owner only. How in the hell did anybody get access to our telephone number, and give PaymentOne or Qwest permission to take out the $13.45 for the last four months. This is ridiculous. And PaymentOne brags on their website they protect against FRAUD. They are the ones perpetrating the Fraud. And we just verified it yesterday, and since the companies aren't opened til the 26th I am afraid they might take more out.

Has anybody else had a problem with this company?

[flashl]

1. Several years ago ...

IIRC, similar complaints were made to Verizon.

Verizon explanation was, because of billing agreements that allows consumers to add charges to their accounts, they are obligated to post a request to charge an account. If the consumers had objections, the customer had to resolve it with the company making the request.

The problems with that reasoning, the consumers were confronted with customer services from the billing company that were no more than a telephone menu system. Verizon customers were not able to 'resolve' their complaints.

[Bitwit1234]

2. Well if Qwest doesn't resolve this one I am changing to MediaCom phone

The call three or four times a week wanting us to add this and add that, but they can't tell us they automatically added something we knew nothing about.

[flashl]

3. hope this helps

Qwest Step-by-Step to stopping third party billing