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Minnesota_Lib (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 03:57 PM Original message |
Caught on Tape: AOL Rep will not let a Customer Cancel Account |
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SoCalDem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 03:59 PM Response to Original message |
1. Here's how you DO it.. No phone call necessary |
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unschooler (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:06 PM Response to Reply #1 |
8. Gee. That's easy. Just CANCEL YOUR CREDIT CARD instead! |
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SoCalDem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:16 PM Response to Reply #8 |
16. You'll have a new card with a new number in about 4 days |
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unschooler (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:53 PM Response to Reply #16 |
28. Good ideas, all. |
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donco6 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:14 PM Response to Reply #1 |
14. BINGO! |
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rsdsharp (516 posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:23 PM Response to Reply #1 |
20. Last year I tried to cancel AOL using your method. |
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AnOhioan (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:36 PM Response to Reply #20 |
24. They fired the rep??? |
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Booster (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:25 PM Response to Reply #20 |
38. Got to add my ugly story re: AOL. I called to cancel them and was |
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prole_for_peace (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:02 PM Response to Original message |
2. "customer service rep no longer with company" |
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swimmernsecretsea (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:03 PM Response to Reply #2 |
4. I got the same response. |
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ComerPerro (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:36 PM Response to Reply #2 |
23. I was thinking the same thing. AOL probably tells them not to allow |
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swimmernsecretsea (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:02 PM Response to Original message |
3. I had the same experience, |
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SoCalDem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:04 PM Response to Reply #3 |
7. cancel credit card FIRST..(see #1) |
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swimmernsecretsea (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:35 PM Response to Reply #7 |
22. I hesitated to do it that way. |
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Sequoia (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:14 PM Response to Reply #3 |
15. I went through that 10 years ago. |
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unschooler (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:03 PM Response to Original message |
5. I had a worse experience than that a few years ago when I cancelled my AOL |
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diamondsndust (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:03 PM Response to Original message |
6. I wouldn't have AOHell to save my life.... |
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GreatCaesarsGhost (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:07 PM Response to Original message |
9. i saw it on msnbc this afternoon |
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unpossibles (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:09 PM Response to Original message |
10. sadly, they are trained to keep you there even if you don't want to be |
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prole_for_peace (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:10 PM Response to Original message |
11. i had same thing happen when i canceled aol long distance |
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lpbk2713 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:12 PM Response to Original message |
12. I've heard too many horror stories like this |
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katty (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:13 PM Response to Original message |
13. dumped AOL aeons ago |
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Guaranteed (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:18 PM Response to Original message |
17. I've decided that I'm going to tell them I'm joining the Amish. |
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MADem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:20 PM Response to Reply #17 |
19. Tell them you're RETURNING to your Amish roots |
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alfredo (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:32 PM Response to Reply #17 |
21. Contact your state's Att General if they play games |
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MADem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:19 PM Response to Original message |
18. That's an abbreviated version, the full tape is WORSE!!!! |
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Jazz2006 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:40 PM Response to Reply #18 |
26. Wow! Un b effin leivable! |
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Cronus Protagonist (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 05:26 PM Response to Reply #18 |
32. OMFG! |
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patricia92243 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:38 PM Response to Original message |
25. Can it not just be cancelled at their web site? Mine can and several othe |
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AngryOldDem (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 04:46 PM Response to Original message |
27. I've heard this before about AOL |
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madaboutharry (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 05:05 PM Response to Original message |
29. They make it very hard to cancel |
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Radical Activist (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 05:17 PM Response to Original message |
30. This sounds pretty standard for several companies I've dealt with. |
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Rosemary2205 (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 05:22 PM Response to Original message |
31. Try cancelling service of someone who died. |
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MADem (1000+ posts) Send PM | Profile | Ignore | Thu Jun-22-06 09:57 AM Response to Reply #31 |
44. Sorry for your loss |
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jmowreader (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 06:51 PM Response to Original message |
33. Here's how to get AOL out of your life once and for all |
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gatorboy (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:02 PM Response to Original message |
34. This is a perfect example as to why AOL is so popular with the Repugs. |
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malaise (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:03 PM Response to Original message |
35. Damn that was funny |
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Mayberry Machiavelli (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:12 PM Response to Original message |
36. Man I'm so glad I was never involved with AOL. |
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The Velveteen Ocelot (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:16 PM Response to Original message |
37. AOHell was almost that bad when my dad tried to cancel his account. |
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uppityperson (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:29 PM Response to Original message |
39. very funny, thank you |
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seabeyond (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:34 PM Response to Original message |
40. my husband has never allowed aol. |
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Jazzgirl (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 08:53 PM Response to Original message |
41. I had AO-Hell back in the day |
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BlueAlert (51 posts) Send PM | Profile | Ignore | Wed Jun-21-06 09:02 PM Response to Original message |
42. I got the same treatment |
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libnnc (1000+ posts) Send PM | Profile | Ignore | Wed Jun-21-06 09:04 PM Response to Original message |
43. It took us 45 minutes to cancel ours |
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DU AdBot (1000+ posts) | Fri May 03rd 2024, 06:14 PM Response to Original message |
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