My costly divorce with Verizon Wireless-Good lessons for all

[noahmijo]

This is a bit of a part two to the sage involving my severing ties with the crooked bastards at Verizon Wireless.

I mentioned previously how I just had it with their constant incompetence (I had to constantly force them to retract bullshit fees, they took three weeks to port my number over from my previous carrier-and they still charged me a whole month's worth even though I never even used the damn phone.

So anyways officially last week I called it quits, I signed up with T-Mobile (for what they've done for me thus far and the fact that unlike Verizon they don't object to customers personalizing their phones with their own tools without having to pay for their services they're already forgiven for their first 5 screw-ups) and I sold my two Razr phones to a co-worker (Whom her husband and herself are current Verizon subscribers.

You'd think after paying your last service bill and the termination penalty fees that you could be rid of this horrible greedy selfish bitch don't you?

NOPE. Not with Verizon. This greedy bastard wasn't through screwing with me.


First part: The co-worker I sell the phones to reports to me that they wouldn't activate them for her-that they were under the ownership of the Tucson Firefighter Association.

:crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :crazy: :wtf: :wtf: :wtf:

I immediately call Customer Service and I inform them that I want this fixed IMMEDIATELY I have a receipt in my hand that proves that *I* am the owner of these phones and I am releasing them to another party.

The thing is I got on with Verizon through my employer because we get "discounts" on rates and equipment. Therefore even though I made payment out to Verizon, it turns out that some third party charity like organization actually assumes ownership of the phones because of "risk" they take at selling the phones to the customer at a reduced rate.

BULLSHIT I PAID FOR THEM.

So after haggling for nearly three days I went straight to our personal rep, and she got that stupid block lifted on them so my co-worker could activate them.


Okay so NOW finally I'm through with these assholes I'm done finished, divorce is final I can move on with my life, you know further my relationship with T-Mobile.

Nope that greedy bitch known as Verizon and her lawyers aren't done with me yet.

Being that I got NOTHING in the mail concerning how much I would owe Verizon to completely sever all liabilities and ties with them I figured knowing them those bastards were going to notify me of what I owe-when it's late so on top of regular fees I would be forced to pay late fees.

So last night I stroll into a Verizon shop at the mall looking to at least pay half now and the other half within a couple of days when I had all the funds to pay off what I knew would be my entire fees to break liability with them.

The guy at the counter informs me full payment is due...TONIGHT

I'm just stunned at this point I can't believe it.

"Well when the hell was Verizon planning on notifying me of this?? I got NOTHING in the mail, no email even that stated I would owe EVERYTHING by tonight's end"

And you know what? I fully believe in taking your anger out on upper management or not at all. Customer Service Reps do NOT hold sway over how bad you got jipped they're just people trying to do their jobs with minimal hassle and I understand and respect this.

This guy though was quickly starting to piss me off with his attitude. Even after I told him "Look man, I don't blame you personally, I'm sorry you have to deal with me here, but the thing is I've been dealing with this crap for nearly 3 months and it's been costing me too much time and money as it is I don't want more phone numbers I want this settled here and now tonight."

The reason I had to settle it with him right then was because with Verizon if you're not a new customer the only way to get through to a human fucking being over there is to have a valid Verizon number-which I no longer have. Therefore this is why I required that a rep from Verizon make the call for me.

I discovered this after the prick just shoved a number in my face and told me to take it up with them in a very smug like attitude-typical of Verizon's CSR's.

So I drive home, call the number, the bot demands a Verizon number I don't have one, I try customer service disguised as a new customer, they put me on hold for 10 minutes before I just call bullshit on the whole operation.

I drive back to the mall which is about to close. I tell the smug prick that his phone number doesn't work he needs to call it, get me to the right person so I can make the payment.

He just says flatly "Well you've got ten minutes"

You know if I hadn't found Buddah awhile back, honestly with the temper I used to have, I really think I would been blogging from jail tonight I really do.

Instead I said: "Here's the thing Steve, your company doesn't allow me to make payments to you-that's your company's fault-not mine. Your company never sent me ANY notices stating that I owed it all tonight otherwise I'd done this days ago-that's your company's fault NOT MINE. And furthermore if I don't finish this call tonight and get the payment through because you're pushing me out the door, your manager and other managers over here at Verizon Financial are going to get YOUR name as the reason as to why Verizon didn't get paid on time-because I sure as hell will not endure anymore bullshit fees from your company-Am I clear?"

"Just make the call already" He says.

So I make the call, make the payment over the phone, I get the rep's name and extension, and confirmation number.


I hope it's over now I really do. I should owe them nothing but a middle finger at this point. Seriously Verizon is like that bad ex-something that will never leave you the fuck alone-especially when you're trying to move on with your life and you found a new partner.

I think Verizon's just jealous because my new partner's spokesperson is Catherine Zeta Jones and their spokesperson has this guy that looks like Eugene Levy on stupid pills.

:)

[Vinnie From Indy]

1. Bastards!

eom

[adarling]

2. I hear ya:)

I switched to verizon from t-mobile because my gf has verizon and we can talk for free. I hate verizon though, they are expensive...they DO add stupid charges that i don't understand and don't have the patience to deal with. I pay to have the stupid ring tones and my phone won't allow me to download them still. They tried giving me a new phone that didn't work at all so i had to return that. Once my two year contract is up i am switching back to t-mobile. They just didn't have good coverage in Indiana where i am going to school in bloomington. But they are the best in major metropolitan areas :)

[xxqqqzme]

3. I waged a war w/ verizon a few years back

after I moved. They kept billing me for my old phone number even long distance charges, after I had the number disconnected. This went on for months and months. You are right, once they have their claws in you, there is no letting go. I warned everyone when cell phones started getting popular. I still do. I wouldn't allow verizon in my door.

[SidDithers]

4. Hey, Hey...Easy on Eugene Levy...

:)

Hope everything works out OK.

Cheers

Sid

[noahmijo]

5. Hey I've been a fan of his since "Armed and Dangerous"

It wasn't meant as an insult-unless Verizon took it that way :)


"If I go to jail I'm gonna kill you

ahhhhhhh!!!"

[wicket]

6. "Armed and Dangerous"

Now there is a classic I haven't seen in a while, I love it! :thumbsup:

[bowens43]

7. well

The thing is I got on with Verizon through my employer because we get "discounts" on rates and equipment. Therefore even though I made payment out to Verizon, it turns out that some third party charity like organization actually assumes ownership of the phones because of "risk" they take at selling the phones to the customer at a reduced rate.

How is that Verizon's fault?

The guy at the counter informs me full payment is due...TONIGHT

Did you read your contract? Did you complete your commitment period?

If not, this is your fault , not Verizon's. Once you break the contract all outstanding fees are due immediately. That's standard practice for all wireless companies.

[noahmijo]

9. You clearly didn't absorb the tale here

There's much more I hate than being questioned on the obvious-especially when I make a clear point.



How is this Verizon's fault concerning the ownership of the phones.


Because I signed a contract with Verizon NOT some third party. I did business with Verizon NOT some third party. The contract that I signed CLEARLY stated that I was purchasing these phones from VERIZON at a subsidized cost NOT with some third party. The person who sold me these phones was a VERIZON representative NOT some third party. Because on my billing statement the funds I paid for these phones went to VERIZON not some third party.

Am I clear now?

By contract all fees are due by the end of the billing cycle. THAT IS STANDARD practice and what was stated in the contract.

That means for me payment wasn't supposed to be due until July 2nd. Plus it is proper and ethical business practices to at least send a notice to the customer informing him/her of dues.

And obviously if I completed my commitment period I wouldn't be paying these termination fees. I don't know why you ask that question when I clearly stated that I understood the termination fees and their impact and that I would have to pay them-that was not the point or problem of the matter.

The problem was that I was never notified when they would be due other than "At the end of your billing cycle which is July 2nd" according to a CSR I spoke to about a week ago. You know his name and store number?

The other problem was that I did business with a third party that I was never notified of and I never signed any statement saying that I understood this.


But hey stick up for a company that fucks consumers, and surrenders private information to the NSA if it makes you feel better.

[uppityperson]

8. beware T-Mobile

I am dumping them as soon as I can due to their deceptions, lies, business preactices. I used to have ATT, switched to T-mobile and hate them worse than any big business I've had contact with for yrs. Long hold times, inability to help, lies that they have fixed problems then talk that no one else has ever complained about the problem and besides it is a universal problem to ALL cell phone companies so too bad. Late on 1 payment by 1 day (oh yes, it can take up to 5 business days for them to count your payment recieved) and they send a threatening letter that they will disconnect your service. Long wait times. On and on and on. As I age, I get less tolerant of poor customer service and T-mobile has poor customer service. I don't care how much they advertise about their great customer service, I have found it just ain't so.

[noahmijo]

10. Well EVERY American company fucks consumers it's just a matter of how bad

EVERY Cellphone company has a long list of complaints and I don't doubt for some T-Mobile is no different.

But this is why I keep records and make payments online and I print and keep every single payment receipt. I don't doubt that T-Mobile is going to slip up and I am going to have to shove some written proof in their faces eventually of dates and times that I paid bills ect.


The thing is though at least T-mobile is charging me nearly $15 per month less than Verizon did AND they do not lock down their phones. That to me is why I am going with them happily and at this point the only thing they could really do to screw me is claim that I didn't pay on time or something-which a printed receipt will prove otherwise.


Only advice I can give you is by all means give them up if they suck for you-just please don't go to Verizon. You think T-Mobile has bad customer service I promise you you haven't seen anything yet until you decide to go to Verizon.

[goclark]

11. I had an awful problem with Sprint

I think they are all out of the same cloth ~ all are crooks.

The only way that I got any action was that I would call at various times of the day and night.

I talked to each representative and wrote down each name.

I noticed that everyone had a different opinion and so called solution.

Then I turn the tables on them.

When I wrote my letter to the head of Sprint with CC's to a million people including the ACLU, I FINALLY got results.

They gave goclark her money back and they offered me a new phone, an upgrade.


I told them that I wanted my money back immediately!

Now I am with Verizon and I'm sure that it will be the same way, crooks and liars.

[proud2BlibKansan]

48. And I have had better luck with Sprint than with any other carrier.

Go figure :)

The deciding factor for me when I first chose Sprint is that its world headquarters is here in my hometown and I decided to support a local company.

Sprint has the best customer service of any carrier I have used. And I honestly think I have had ALL of them at one time or another. A few weeks ago, I dropped my phone and it got wet. I took it to the Sprint store, told them I had dropped it, and they fixed it for me for free. They had to replace the speaker since it had fried when the phone got wet. I am still stunned they didn't charge me.

I also like Sprint because their off peak minutes start at 7pm, and most of the other carriers are 9pm.

But to be fair, my cell phone does not work in my house and I have reported this over and over to Sprint. Our whole neighborhood is a dead zone for most cell phones. Sprint tells me they will put a booster on the nearest tower, but they never do - or it doesn't help. And they tell me the worst dead spot in the entire KC area is right in front of their own headquarters, since too many phones are being used in that area at the same time, overloading the tower there.

Technology can be frustrating sometimes.

[prole_for_peace]

13. i have had t-mobile for about 8 years

from the time it was aerial, changed to voicestream and then t-mobile. i have never had any problem with them. no dropped calls, good customer service (no one has great cs). they even gave me 100 free minutes when hurrican rita hit last year. i had evacuated and called them to tell them i was going to go over and if there was anything they could do. rep was very nice and helpful.

and they have the least expensive plans of any wireless co that i have seen.

[truebrit71]

21. Tempting fate I know but T-Mobile has been great for me...

...whilst everyone out there wouldn't give me credit, or wanted a huge frickin' deposit, T-Mobile did. Set up a family plan, multiple phones, only a 1-year contract, international dialing (from here AND abroad)with NO deposit.

Wait times have been very short, and the service has been excellent. No dropped calls and VERY reasonable rates.

Far, FAR superior to any other cell company I have ever dealt with.

[noahmijo]

26. I should mention that though Verizon took 3 weeks to transfer my #

from Alltel, it took T-Mobile 4 hours to transfer my numbers from Verizon to their service.


That right there earned them mega bonus points in my book.

[Dora]

12. Too bad, but you lost me at your metaphor.

Yeah, your metaphor - you know the one. The one where you present a large, faceless, corporate behemoth as an angry shrewish wife on the bad side of a divorce.

And with so many nasty figures in the world with which to compare Verizon, you had to go ahead and compare it to The Archetypal Evil Woman.

Whatever.

[pimpbot]

15. Uh oh, someone alert the humor police!

We have a possible negative nancy in sector GD.

[Dora]

17. As I said in my first post...

"Whatever."

I know funny when I see funny. I also know hateful woman-bashing rhetoric when I see it.

[noahmijo]

19. I also referred to them as greedy bastards

to balance that out.


Being that I've been in a happy relationship with a wonderful and sensitive woman for the past 6 years I don't think I need to take any female civics lessons from the likes of you.

[Dora]

20. I saw an opportunity

I saw an opportunity to point out misogynist language and I took it.

I'm glad you're in a happy relationship. Happy relationships contribute to making people happy. The fact that you're in a relationship does not excuse misogynist language.

I for one, loathe reading anecdotes that equate _(anything)_ with angry bitches when there's no angry bitch to be found anywhere. However, it speaks more about the storyteller than it does about the story itself.

In sum: I believe you could have told your tale of woe without maligning women in the process.

Sorry you had a bad time with Verizon. We just had a bad time of our own with Sprint.

[noahmijo]

22. Well if you want to rail against woman haters look no further than your

own church.

I've worked tirelessly in the past for equality of both race and gender. I bolted from a faith I carried for over 15 years because I would not tolerate their hatred of women.

In short I am the last person that needs to be lectured on this subject. If this type of humor doesn't fit your high and mighty standards that's fine stop reading and move on. You want to pick a fight with what you sense as "injustice" then picket the nearest Christian or Muslim place of worship or better yet the government of The United States instead of unloading on a fellow Du'er who although may not be the most politically correct person in the barrel, my actions show clearly where my beliefs stand.

My fiance is a feminist by the way and another staunch fighter of women's rights. She was once almost hit by this man because she said to his face that he was a bigot son of a bitch and a woman hater after he told her that a woman's place is in the kitchen not in the streets. So believe me if a woman like that is willing to stay with a guy like me for 6 years to the rest of her life I think that alone entails all the proof I need to prove my position when it comes to my beliefs on women.

[Dora]

27. Dude - I didn't give you a lecture. I pointed out misogynist language.

I pointed out your use of misogynist rhetoric. What of it? Obviously, I've hit a sore spot.

I don't think you're a misogynist, and I don't really believe you're a woman hater, and I'm sure your fiance loves you and you love her. I hope the two of you have long, healthy, and happy lives together, and I write that with all sincerity.

Here's my lecture: Change starts with us. That's what I'm saying. And when I see somebody using misogynist language, I'll point it out. Equating Verizon with the archetypal greedy bitch/angry ex multiple times in story that's not about women or divorce does NOT make you a sexist or a misogynist - it only means that you used sexist/misogynist language, and I pointed that language out. My husband is not a racist, but when he decides to point out the color of a man's skin when he's telling me a story about last night's gig, I call him on it, and I call him out. Why? Because change starts with us. People will stop calling women bitches when people stop calling women bitches - regardless of the context.

If I want to point out to you, Noahmijo, my fellow DUer, that you have room to change for the good, then I'll do that. I'd be happy to do that at my church, but I don't belong to one - never have, never will.

And please, drop the "humor" card, because it just broke my bullshit detector. If you want to hear something funny, then pull my finger.

[crikkett]

29. but you MADE it misogynistic!!!

Dora,

You hit a sore spot alright, your very own!! Let's review the language that so offended you in noahmijo's original message:

Seriously Verizon is like that bad ex-something that will never leave you the fuck alone-especially when you're trying to move on with your life and you found a new partner.

Since when has 'something' and 'partner' been gender-specific?

Oops! Time to switch to decaf!

[Dora]

30. Nice use of the HTML lookup table. Way to go!

"Oops!"

You are providing a VERY NICELY FRAMED! :goldstar: quotation from Noahmijo's post, saying that it's the one "that so offended" me, WHEN IN FACT I have not pulled one, or any, quote from the post in question. "Oops!"

I stand firm: Change begins with us, and people will stop calling women bitches when people stop calling women bitches, even metaphorically.

I stand by my posts and I'm not going to change my mind. You can pull my finger too. Not that finger, this one.

[Runcible Spoon]

32. FWIW Noah...

if I were to assign "archetypes" to your situation, I would see Verizon as the soulless, emotionally emasculated, selfish husband who jilted his partner out of money, and I would see you as the desperate, abandoned and wronged wife. Much like those cheesy shows where they show identity thieves who marry multiple women, steal their money, and move on to the next victim. This is all an aside, since when it comes to greedy corporate fascism, we all get fucked, regardless of gender...

[noahmijo]

36. That's why I also referred to them as greedy bastards

I guess that wasn't male strong enough.


How about short dicked lowlife scumbag cheating apes?

no not strong enough dammit gimmie some time here.

[Runcible Spoon]

38. I know, I know....

it's strange what triggers people sometimes...:crazy: I personally like "short dicked screaming harpy bitch bastards"...covers all bases :evilgrin:

[Runcible Spoon]

31. oh for Christ on a fucking trailer hitchs's sake!

sheesh! if ever there was a opportunity to use the word "hysterical" to refer to someone (you, Dora!)...and before you call for my head, I am:

A. A woman
B. An ardent feminist
C. Trained in critical discourse analysis and sociolinguistics
D. An advanced graduate student-PhD track

Stop giving feminists a bad fucking name. Sick and tired of having to defend people from reactionary hysterics! On edit: I use the word "hysterical" fully knowing its etymology/historical sexism and I intend it as IRONY. But you're such an expert on semantics, I assume you already knew that, right? :eyes:

[Dora]

33. Hysterical is as hysterical does. Same goes for reactionary.

I was so inspired by these nifty grey boxes, that I had to try too:

What you said:

I am:

A. A woman
B. An ardent feminist
C. Trained in critical discourse analysis and sociolinguistics
D. An advanced graduate student-PhD track

Well, now that you've made your qualifications and your strong self-esteem perfectly clear, I guess I'll run whimpering off now, not. Degree, training - whatever, bully for you. I have a grad degree, I had all my years of graduate school fully funded, plus a stipend for living/housing costs, but I'm not calling you names, am I? Cut out the prideful bullshit - it goeth, baby, before a fall.

I stand by my point: Change begins with us, and people will stop calling women bitches when people stop calling women bitches. I'll add this too: sometimes the better fight is the small one. When it comes to sexism, if I choose to fight it by asking somebody to stop using the word "bitch" indiscriminately in a post, then I'll do so. You're the one bringing up feminism, hysteria, and reactionism: I do believe that you're reading from a menu different than mine.

[Runcible Spoon]

37. why the "fight" rhetoric?

you haven't done anything on this thread but alienate people. I don't see how that even remotely qualifies as fighting the good fight. I don't expect you to run off whimpering. I'm not the one bringing up feminism, hysteria, and reactionism. I'm just callin em like I see em. Much as Noah didn't bring up sexism..YOU did, but I assume you are calling em as you see em. I hope you direct your efforts to something more fruitful than chasing phantom evils on an internet chat board. If I were Noah, the most I would get out of this exchange would be to go to my (his) wife, show her this thread, say something to the effect of "Do you think I'm using sexist language here?" to which she would most likely reply, "Of course not honey!" Kisses, smooches. Your effect would not be nil, it would only serve to reinforce his preexisting opinion. And I happen to agree with his opinion. I prefer to "own" my own language, and if that means calling someone a bitch, male/female/rock/mineral/whatever, I will say BITCH. And sometimes I am one. sometimes it's better to capture the enemy's fire power. Find peace, or go fight something worthy. Me, I'm gonna go have a beer.

[Dora]

41. You're the one who responded to me.

I think that alone warrants some reflection on call/response, dialogue/interruption, fight/resistance, but that's up to you.

You're absolutely right - Noahmijo didn't bring up sexism, I did. I brought up sexism in the context of being unhappy with his extended metaphor: Verizon as the greedy bitch, the angry ex, etc. I told him that. If he doesn't want to discuss issues of feminism, sexism, language (bla bla bla), then perhaps he'll find a different metaphor to color up his story next time. If so, then all this arguing was not for naught - it will mean that one less person is bitchifying their metaphors.

I continue to stand by my point: Change begins with us, and people will stop calling women bitches when people stop calling women bitches.

Enjoy that beer.

[noahmijo]

47. LoL what 's funny is I DID show this to her

she actually thought what I said was pretty funny, except I didn't get any smooches for it but I did get smacked because according to her it's been a few hours so I'm due :)

[cboy4]

14. noah....3 words: Public Utilities Commission.......To make a long

story short, Cingular kept billing me twice for a new phone. :wtf:

I couldn't get anywhere with the company, so I called the California Public Utilities Commission.

The PUC immediately patched me through to the executive offices of Cingular!!!!

And the helpful PUC woman stayed on the conference call while Cingular immediately credited my account.

I was just stunned, considering I'd called Cingular well over a two dozen times in a one week period!!

Now I'm a big PUC fan!!!

[iconoclastNYC]

16. The sad state of being a Cell customer is a good example

Oh how consumers get screwed under the corporations first laissez fair theory of government that we operate under.

In Europe they mandated one standard (GSM) for all the carriers to use.

They also said that the carriers had to let comeptitiors share equipment. This way you dont have three cell towers to service one area.

In the USA we have different standards and manufacuters of handsets and carriers make all these shitty exclusive deals. What that new Treo handset? Sorry -- for the first six months it's only avaialable at Verizon. Want the newest Razr? Sorry only at Cingular/AT&T.

It's total bullshit abuse from corporations like this that are making life more and more annoying. Now you know why the suicide rate is climbing.

A consumer should be able to buy a phone from any supplier, and activate it on any carrier. There is no reason why this can't be other then it's more lucrative for the carriers and the OEMs to game the system and create artificial sarcacity. If you ask me this violates FTC trade law. IF NOT, there should be a law to outlaw it.

Unfortunately we live in a world of Republicans and consumers all get the shaft.

[noahmijo]

23. Yup, oh yea T-Mobile uses GSM and incidently is a GERMAN company

And to me they act more favorably towards Americans as opposed to any American cell phone company.

[Ex Lion Tamer]

18. I divorced them a year ago over the same stupidity.

Their customer service really was mind-boggingly incompetent. I was amazed. Pleasant, cooperative--but incompetent. I don't have the energy to go into all of the details, but I've never in my life complained about a product or service. This was a first for me.

I terminated, and they said I owed them a bunch of money. I sent them a smaller amount (based on my (correct) calculations) and stated that it was in full accord and satisfaction of a disputed debt. They cashed the check, and I never heard from them again.

I'm with t-mobile now. No problems at all so far.

[mwooldri]

24. That's why I love Pay As You Go.

If they screw you on customer service you can stop paying. No shelling out money to be finished with them. Find another provider and continue.

I firstly went with AT&T under contract. When that was up, I went to PAYG.

I did get a contract with Sprint. They've been OK. Fortunately we're near the end. When we had a broken phone though, I decided to buy used off of Ebay (I know but it paid off). Come August we don't have a locked in contract; just a rolling 30 day one.

Plus there isn't any decent PAYG providers around here Stateside. Even Go Phone didn't work out. Orange was a far better deal back in the UK for me. (but incoming calls were always free in the UK).

Mark.

[noahmijo]

25. I think all providers become pay as you go when the contract is up

because the termination fees and even the idea of the contract is to subsidize the high cost of a high cell phone.

Pending you don't change cell phones I believe if you reach your contract's end you're paying as you go until you spot a phone you really want but can't pay the entire retail price on it.

And yea I'll admit having a cool quality phone is very important to me being that I am a tech-geek.

[Generic Other]

28. Verizon wouldn't let me "the little woman" cancel my service

Even though the phone was in my name. They wanted my husband to initiate cancellation even though I told them we were divorcing and I had no idea of his whereabouts. I had been paying the phone bill all along, and it had always been my phone, in my name, but he had ordered it originally. They wouldn't cut off the service without his authorization. Worse still, they planned to hold me responsible for payment for future service I was not being allowed to cancel. I had to get a 10 year old kid who happened to be at my house to pretend to be my husband to authorize cancellation. Unreal. First time I have ever been treated like a woman in a burkha. And the person treating me that way lived to tell the tale, although if I could have reached through the phone wires and strangled him, I would have.

Afterwards, I asked about the rental fee, where I should mail the phone. Turned out they charged me a rental fee for two years for a phone I owned. Somehow never bothered to adjust the bill.

I'd use two tin cans and a piece of string before I'd ever do business with Verizon again.

[noahmijo]

39. That's shitty you know I don't know the validity of this story

but I read at a Verizon complaint blog that this woman's husband was sent to Iraq and subsequently she looked to have the service fees for his phone stopped being that well he's physically unable to use it (I hear in Iraq Verizon's signal is a little shitty) but they told her she had to pay the termination fees ect all the same.


By the way, the new 2talk2tin can and string system is available now for only $99 when you sign on for a 12 year contract with Airless Network!! Hurry and get yours today!

:)

[zulchzulu]

34. Veri-------z-----on--- bzzzzzttt Wire-------- (silence)

I have their "service" and can't wait to get another service at some time in the near future. They do indeed suck.

[derby378]

35. The moral of this story? PAY AS YOU GO

No contracts, no strings attached, no matter what company is providing your wireless phone service.

[sendero]

40. First time caller with a comment and a question..

... comment: it seems that all such services are going downhill. I had AT&T cellular for 8 years, it worked great, no customer service issues, I was happy and I'm not easily happified. Then Cingular bought them up and dismantled their network, forcing me to switch to Cingular. I'm not real impressed with Cingular, they advertise the "lowest dropped call rate" but you'd never know it here in Dallas. I can name 2 addresses off the top of my head, on main roads, where you call will likely be dropped. Others where voice quality goes to hell. Their customer service is lousy, their prices are higher than AT&T was, there's really nothing there that's good.

question: what were they going to do if you refused to pay the entire amount? Arrest you? You could pay whatever you wanted and believe me they will bill you for the rest. But, they might go out of their way to smudge your credit rating.

[noahmijo]

43. If you don't pay they contact a collection agency and they ruin your credi

or at least damage it.


They will go out of their way to screw you but not to help you.

Welcome to America :)

[RPM]

42. [e-mail]

an e-mail to him will get you a personal problem solver in his ny office.

2 times i have used this and it worked both times.

oh - he's the CEO. ;-)

[noahmijo]

44. Ohhh if this is real you are THE MAN (or WOMAN)

Hehehe have we got some issues to discuss there pal - o - mine :)

[RPM]

49. it's real - have fun

they really do care about the customer - at least at that level....

Honestly, the person assigned to your case from there is empowered to make shit happen; a rare feat in the corporate world.

[seaglass]

45. My experience with Verizon is dramatically different from yours.

At least with customer service - the mall people and the 800 service people have been great. The only ones I've gotten attitude from are the ones who work at the Verizon store (usually young condescending guys) so I don't go there anymore (and they just lost a sale of 3 new cell phones, an upgrade to a phone and an expanded plan).

[seaglass]

46. dupe n/t