Problem with CD Drive on my laptop

[RagingInMiami]

I am able to burn CDs, but when I insert a CD with software, it malfunctions. It sounds as if it is trying to spin, but it keeps hitting something.

Anyone have any ideas how I can fix this?

[RagingInMiami]

1. And I get his little message that says

Unhandled exception
c0000006
At Address
0041b8c0

[RagingInMiami]

2. I even uninstalled the CD Drive

Then reinstalled, but it still doesn't work.

[jayfish]

3. What About Music?

with a data disk, try this:

-open the tray
-insert disk
-depress and hold the left shift button
-close the tray while keeping the shift key depressed.
-wait until the activity light stops flashing on the drive and see if you can access the disk through Explorer.


Jay

[RagingInMiami]

4. I just tried it with a music CD and it works perfectly

I'm going to try that method now. Well, after this song.

[RagingInMiami]

5. What do you mean by explorer?

I tried that method and it still does the same thing with that one disc, which is software I need in order to make some CD covers. It doesn't with other software CDs as well.

[jayfish]

6. Go Through...

"My Computer".

Jay

[RagingInMiami]

7. Yes, I've been doing that, but it just doesn't work

I've right-clicked on the D drive icon, even tried that "troubleshoot" function, which didn't find anything wrong.

[jayfish]

8. Is What You Posted Above...

the entire error message. Is it the same every time?

Jay

[RagingInMiami]

9. No, I only got that message yesterday

But not today. But when I put in the CD, it keeps making that same old sound as if it is trying to spin, but hitting against something.

[jayfish]

10. Sounds Like It May Be Time For...

a new drive. If you were getting an error message on every attempt to read a disk, I would suspect a software problem. Since you are not getting an error and the drive is making noise that is not the same as it's normal operation, I suspect hardware. You may want to get a second opinion from someone who can put their hands on your PC though.

Jay