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"On the other hand, I do know that the Secret Service should have taken command in that classroom in Sarasota and rushed the president to safety. Why they didn't do that defies all explanation."
I can't comment on the Secret Service's behavior, but the way I see it, there's several possible motives. Uncertainty as to what constituted a safe location; politicos paralyzed regarding what to do in a situation they are grossly unqualified for; or simple stupidity as to the scope of the emergency.
And something to remember is that the Secret Service doesn't make national security or travel decisions--they can't decide whether the president should go back to the White House or not. They're only entitled to protection and personal security calls, and even then they're obligated to follow the president's orders.
"And I also know that NORAD should have scrambled fighter jets to intercept. Those pre-planned emergency drills taking place that morning should have been called off instantly. I simply cannot understand how there was such a massive communications failure that this wasn't done."
Short answer: inertia. It's why surprise attacks usually work. Once you have the drop on your enemy, they're reacting to you rather than acting on their own. So first they're concerned with getting the details of the first plane impact, then they're trying to find the second plane, then crunch. They're trying to catch up with what's already happened, rather than think ahead to what's next.
"And how in the world was the Pentagon left defenseless so long after the two buildings were hit? It should have been obvious to every person on the planet with basic cognitive skills that the US was under attack."
True. But again, action versus reaction. Yes, it would make sense to put a combat air patrol over every major city in that situation. But people can miss the most obvious things when they're focused on something else, panicked, confused, what have you. It's what they mean about hindsight being 20/20.
"So many things went wrong all at once. Could it really have just been widescale negligence? Somehow though, I would rather believe it was corrupt leaders than the alternative, which is that our entire defense industry is terribly incompetent."
This is what's sometimes referred to as the law of moral equivalence. We have an innate desire to believe that there's more to it, that somehow, that these events conform to a kind of logic. We don't want to believe that such a horrendous event could be caused by simple incompetance, and the malicious intent of 19 men with box-cutters. It's a principle best exemplified by World War II, and specifically the Holocaust. There, you have a kind of balance: on one side, 11 million people executed--on the other, the Nazis. Greatest crime, greatest criminals. But nobody wants to believe that things like this could just happen, almost at random, simply because someone hates us. There has to be a larger reason. There has to be someone on our side who betrayed us, because "those people" couldn't do it on their own. That sort of thing. Unfortunately, it's just not true.
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