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Edited on Tue Oct-05-04 02:00 PM by MADem
You will find the email address of Mr. Mensch, their customer relations non-mensch, within this text. I wasn't satisfied with their bullshit lameass excuses, so I wrote them AGAIN. The below-listed exchange is most-to-least recent:
Dear Mr. Mensch,
I have spoken to one of your employees, who told me that they were lured to the Guiliani meeting under blatantly false pretenses. They understood the event to be strictly a pep talk, not a political rally. You failed to mention that in your response to me.
I was also told that the event instead, completely lacked PEP. It was PURELY political, with childish Kerry-bashing the order of the day. Your employee told me that people wanted to leave, but were AFRAID to because they feared that they would LOSE THEIR JOB. So I would suggest to you that, while attendance was not mandated, departure was strongly discouraged.
Here is what Land's End LOST in that poor decision. They lost the no doubt outrageous fee they paid to the former mayor. They lost the respect and fidelity of many of their workers. And they lost ME, a big spender, and I am sure many others, as loyal, active customers.
This wasn't simply a case of poor judgment. It was worker exploitation bordering on extortion, and it was done with a blatant political agenda in mind. I cannot tell you how much it disgusts me. I have a good fifty years of vigorous consumer activity left in me, and LE will no longer be a part of the equation.
I would like you to forward this letter to the company's board of directors, or owner. They NEED TO KNOW that this kind of nonsense is un-American, and they need to understand how real customers feel about this sort of thing.
It simply has to stop.
Sincerely, xxxxxxxxxxxx ----- Original Message ----- From: "Mensch, Richard D" <Richard.Mensch@landsend.com> To: xxxxxxxxxxx Sent: Tuesday, October 05, 2004 11:12 AM Subject: RE: General Comments > Dear xxxxxxxxxxxxxxx: > > I’m very sorry we disappointed you with our decision to grant Mr. Giuliani the opportunity to speak to our employees here at Lands’ End. From your concern we realize the timing of the visit may not have been well considered. However, politics aside, the former mayor of New York is still thought of by many to be an important figure in a very tragic and terrible event of our country’s recent history. And, our employees were not coerced to attend. > > We apologize that we disappointed you and lost you as a customer, but thank you for sharing your thoughts, concerns and decision. > > Sincerely, > Richard Mensch > Customer Relations > > -----Original Message----- > From: xxxxxxxxxxx > Posted At: Saturday, October 02, 2004 4:50 PM > Posted To: bush/kerry > Conversation: General Comments > Subject: General Comments > > > The following message concerning General Comments was received > from (name deleted at email address deleted). > -------------------------------------------------------- > > I have ordered from your catalog in the past, many, many times, > but I want you to know you have received my LAST ORDER. I am > switching to LLBean. Here's why: > > You herded your employees into a room and forced them to listen > to a speech by the former mayor of New York. It was a POLITICAL > SPEECH, endorsing GW Bush and BASHING a sitting Senator who is > running against him. > > This Tammany Hall tactic is absolutely DISGUSTING. In this day > and age, where jobs are hard to find, you made your message all > too clear to your employees--have a political opinion other than > the one we approve of, and you're fired. Well, guess what--I > can fire you, too, and I intend to tell every friend and neighbor > I know to do the same. Shame on you, you are the lowest example > of American business I have ever encountered. -----------------
Note my original email was posted by SOMEONE at LE to "bush/kerry." Obviously I am NOT the only one who wrote and bitched to them, if they subcatagorized the "general comments" emails in that fashion.
Don't let them off the hook--keep slamming them, the baaaastids!
ON EDIT--Note that the asshole brings up 9.11 ( ...an important figure in a very tragic and terrible event...) . Christ, they CANNOT WIN WITHOUT TERRA and 9.11!! How very, very DISGUSTING!
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