|
.... after opening no less than five trouble tickets in two weeks.
I'd been experiencing slow speeds for a bit and it kept getting worse. The first three times I called they ran tests and swore it was fine.
The fourth time, their systems were down so they couldn't run tests, and sent me a new modem since the Speedstream 4100 I had was running hot. It also came with new filters, so changed out all of my filters. Put the new modem on, no change, but it has a better interface to read the signal levels. I also finally found a long enough extension cord to check the signal at the box outside, and there was a pretty big difference.
So I watched, and sure enough, I saw the signal levels dip and CRCs start going up, and called right then. FINALLY their tests showed something was up, and a tech will be out on Monday.
Since the house has an unmonitored alarm system in a locked box that we can't access, the guy recommended the tech do a "home run" and have a splitter set up outside so that the DSL service isn't running through the alarm.
I'm so happy I paid the $7 a month for servicing the in-house wiring...
|