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Whenever I'd had to deal with the pharmacists themselves, I found them courteous, efficient and helpful. It's the clerks.
I'm there to get meds for my severe back pain. So I have to sit in the little chairs while she spends 15 minutes helping the guy in front of me - who just had to pick up some already-filled prescriptions. Then, just as she's almost done with the guy, another guy walks up to the line. She has SEEN ME SITTING THERE FOR 15 MINUTES - and looks at him and says "Can I help you?". So I have to gently point out that I was waiting and get up to the counter.
The 'scripts are already filled. But I have a new insurance card. But she doesn't even ask about that card I'm holding in my hand, right up on the counter where she can see it. She rings up the order and says "$143". I point out that I have an insurance card. You could see the lights turn off in her head. Just utterly stumped about what to do now. Trying to "unring" the order. She tries something - it doesn't work. She tries the same thing about 30 more times. Each effort no more successful than the one before it.
So she goes to get help. Evidently the help is in another state.
Meanwhile, the customer who's there because HE CAN BARELY FUCKING STAND UP is stuck at the counter the whole time.
Every time I go to this pharmacy - and yes, it's a Walgreens - the clerks are dumber and dumber.
Last time, I had a prescription that needed the doctor's re-confirmation. I go in and ask if they have it and she says it needs the doctor's authorization. I say "Yes, I know. Did you call them to get it?" You would've thought I asked her why penguins splay their forests in odd-numbered Augusts. The question just had no meaning to her whatsoever.
But she wasn't there today - I think I got her dumber sister.
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