If my call really is important to them, how come they don't hire enough people

[WCGreen]

to handle customer service...

I mean really, I spent close to $1000 for my tax program and I can't get anyone on the phone...

Time to start shopping for alternatives next year...

[trof]

1. But then you wouldn't get to hear all that cool music.

p.s. Try TaxAct online.

[WCGreen]

3. It's my professionla tax package...

I do taxes for a living...

[Orsino]

2. They want you to know exactly how important.

Important enough to keep you on the line if they can, but not important enough to answer right away.

[Highway61]

4. funny you mentioned that

I am on the phone with cable Co right now...on hold for over 15 minutes. fucking bill went up to $161 a month...won't do it. they can shove it... I will be disconnecting.

[CaliforniaPeggy]

5. If I had a dime for every minute I've spent on hold...

Well, you know where that's going!

True for all of us, I suspect, these days...

And $1000 is a lot of money, even for a professional program...