Could Comcast possibly suck any more?

[LeftyMom]

Fuckers. $60/mo for internets that aren't working for shit. :grr:

[Omphaloskepsis]

1. Might be a DNS problem..

I was having trouble the other day and switched to Verizon DNS servers and it cleared up the problem.

I'm using 4.2.2.2 and 4.2.2.3

[smtpgirl]

25. Don't want Verizon anything

fiber or not.

Fiber won't be here for a long, long, long, long, long time.

But the new neighborhoods, it will be there in 2007, they are almost digging up my back yard for a new housing development about 2 1/2 miles away.

Can't even get DSL here, Verizon owns the "lines" from the CO, my sister has it, but this house was built in 1979, barely have a regular land line, let alone DSL.

I have a third-party land line, it takes Verizon 3 days to respond to anything.

I have had 5 outages in the last 3 years, and all of them were over a week.

[smtpgirl]

28. I am very adept with IP's & subnets

so when I get the cable internet, if it is the least bit slow, or I have down time, they will definitely switch the IP addresses & subnets.

Then I will switch the IP's on my router.

Network Admin at work

[AlCzervik]

2. i have comcast and last year i started keeping track of "down days" and after about

2 months i called them and read off the dates and told them to credit my bill, well of course i got a polite scoff until i told the rep i had plenty of free time to wait for a supervisor. The finally ended up giving me 3 free months of internet service. You should call them.

[GoneOffShore]

3. We've had about 5 down days in three years

And they usually fix the problem within an hour or two. The biggest problem I had was a modem that blew up and I got that replaced the same day. Walked it into the service center and they handed me a new one.

Of course, we are in Philly, the home of the Comcast and that could make a difference.

Sorry to hear you're having problems.

[Oeditpus Rex]

4. $60 per month for *just* internets??

Nah. Can't be. Can it? :shrug:

[LeftyMom]

8. Yeah. $62 actually.

But when I got through to a supervisor about the call center creep that hung up on me, he cut me down to $38/mo to try to make it right.

[Oeditpus Rex]

9. Man, I thought I was getting hosed by AT&T

I pay $70-something for internets and phone.

[LeftyMom]

11. I split it with my sister.

The faster connection is good since we both use it at once.

[Oeditpus Rex]

12. Yeah, that's one thing

Since I live in the burboonies, all I can get is the slowest DSL. x(

[LeftyMom]

13. We're not in the boonies, but we're in an old suburb with bad wiring.

We don't even use our landline for phone calls, I hate to imagine using it for internets.

[Oeditpus Rex]

15. I've got no choice

Can't get cable out here. x(

[LeftyMom]

16. I'm hoping the service that does fiber optic will come out here soon.

phone/cable/internets for $100 a month or so.

[RoyGBiv]

19. When it does ...

Check the contract and read the fine print. Inside a year you could potentially be paying double that with no "out" that doesn't cost you gobs of money.

[LeftyMom]

20. I'll make sure to read it.

I'd rather have a higher rate at no contract than a promo I'm stuck with if it sucks.

[RoyGBiv]

22. I've seen the prelims ...

It's actually not bad, for a year. The problem is what happens after that year. The draft I saw would lock you in to service (all three services, mind you, unbreakable even if you move ... heard a story today from a soldier who was dealing with one of these situations after he'd received orders to go to Iraq, and the company he's dealing with is going to charge him $750 if he cancels regardless) for which you'd be charged the then standard rate with no opportunity to change the service in any way. If you look at what the standard rate is, it's about double what the promo is. This draft also had a provision that allowed the company for which it was written to allow that company to charge a higher rate, and still keep you under contract with an agreement to keep the service else pay "disconnection fees," if you did something as simple as make a late payment.

It reads like a credit card agreement.

Having said that, the draft I saw is an early one and probably not set in stone. (The fact I saw it probably means it was leaked, which may mean the company wanted it to be leaked to gauge reaction ... trial balloon sort of thing.)

Whatever you think of Comcast (and I pretty much agree with you on that point) hope they stay competitive. That will at least keep the fiber companies' rates down to manageable levels so that the end of such agreements won't mean a doubling of the bill with no one left to turn to.

[Radio_Lady]

5. Ouch! Don't you have another way to get it? There must be other ISPs.

[wain]

6. Every year, another rate increase

And more BS about how they're improving the service offering.

Verizon is coming to my area. Can't wait. A friend at work recently switched to Verizon. They wired his house to his specifications at no charge. Nothing like competition to break a monopoly.

I'm paying comcast $97 a month for basic cable and internet. What a rip.


:mad:

[Strawman]

7. I'm glad I didn't have to switch to them

Was going to because it would have knocked $40/month off my cable/internet bill for 12 months and then it would have been a little cheaper afterward. My current company, WOW called me back the next day and beat Comcast's price and guaranteed it for 6 months longer. I used to (IT) support remote salespeople who worked out of their homes and it seemed like the Comcast subscribers were always the ones with problems with their VPN connection dropping, etc..

[City Lights]

10. Yes. I've had Cox and "Comcastic." Cox sucks more.

My internets were very unreliable when I had Cox.

Hope your internets are working better soon. :hi:

[Dukkha]

14. had that problem with Time Warner

a full year of calling out technicians before they finally found the fault node in the neighborhood.

[JackBeck]

17. I've been having problems with Comcast for about 3 months.

After multiple visits, they finally got everything running right in our house.

They are better than Verizon, though. And it seems that Comcast's strengths are their customer service.

[Critters2]

18. Yes.

It could be Charter.

[RoyGBiv]

21. Oh, they could ...

They'd have to work at it, but they could.

Your problem is most likely your location, or more precisely how Comcast does business in that location. Comcast bought up a lot of smaller systems, and their infrastructure, and even some large systems, and their infrastructure, and is selling service that this infrastructure simply will not support. They do it because, a) they're greedy bastards, and b) since they have national campaigns and advertising and offer a certain level of service that works in City A, they offer it in City B even if it can't possibly work there.

They don't invest enough into upgrading infrastructure, in other words, preferring to use that money to prop up their stock price (and CEO salary of course).

[smtpgirl]

23. That sucks, I was planning to get cable internet

$42.95 per month here

Was planning for HD & Internets for $42.95 internets & $59.95 HDTV

That's what is on their site for my area

[LeftyMom]

24. You should be able to get a package rate when you get both. nt

[smtpgirl]

26. The Comcast call will be very soon

[Little Wing]

27. Aww, Lefty

:hug:

Do what I do. Don't pay SHIT for their cable television, but do pay for the cable internet and phone. You'll get free calling anywhere, anytime, which if you're in a distance thing with flvegan will pay off really quick.

I hate them too, really hate them.

[LeftyMom]

29. I have unlimited long distance on my cell phone.

That works out nicely, I can call and bother him if one of my classes let out early. I figure I pretty much have to have a cell phone anyhow, since I'm never home, so it makes more sense to pay $5 more or whatever it is for the long distance instead of having to deal with two phone bills.

[Little Wing]

30. then dump everything but internet

if the service sucks and is dropping, call and complain to the billing dept and get your last month's free

[LeftyMom]

31. all i have w/ them is internet

the phone is another service

[Little Wing]

32. call their billing dept

and find out why it costs so much. sound pissed. they're ripping you off and they know it, their business plan depends on people just accepting the bills and paying them. There's no reason your cable should cost that much, unless you're paying for ultra-high speed which some people do. Trust me, you don't need their 'very fast' interent, just regular speed cable internet will be fine. Instead of downloading things at 1200KBps you'll download them at 500KBps, which is really quick anyway.

[LeftyMom]

33. I called up tonight and got it cut down to $38/mo.

Still higher than I like, but much better than I was paying.

[Little Wing]

34. Fuckin A

There you go!

[Downtown Hound]

35. I couldn't even get Comcast to work

After 3 hours on the phone waiting for somebody at their tech support to pick up the other end of the line, I fired them. Have a much better local internet service now.

[grace0418]

36. I feel your pain. I wasted several of my precious few vacation days dealing with

those fuckers. I hate them, hard.

[bridgit]

37. ours is $45.95

:shrug: do you have some equip in there somewhere, but yeah they're fucker plenty and rates are going up AGAIN x(

http://www.speakeasy.net/speedtest