Customer service appreciation e-mail I sent.

[nytemare]

So, I bought an LCD tv Saturday, and was upset because I couldn't get the cable to work on it. I called customer service and the operator was a nice guy. I was feeling creative, so I sent this to his boss.

:D

Mr Wang,

Just Saturday, I purchased a 427V from Office Depot for $500 after rebate. I was very impressed with the deal, and the apparent quality of the unit, especially that it was HD and not just HD ready.

As I tried to hook it up Saturday night, I was drooling at the thought of watching College Football that night, and NFL on Sunday. But, alas, it was not to be so. In my droolishness, I accidentally reset factory settings after originally setting the unit for home viewing. This is commonly known as "user error," but this user could do nothing but flail her arms about in futility at the thought of missing football.

But, all was not lost. Thankfully, your customer service line was in operating hours when I got off work, thanks to the difference in time zones. Once arriving home, promptly and in desperation, I called the customer service line, and after a reasonable time, I was connected with the Technical service operator who shall henceforth be known as "Brian". He assured me that there was no reason for despair, and he then proceeded to patiently walk this errorful user through the process to get my HDTV to full football viewing capacity.

I wish to express my deepest gratitude to "Brian" for his apt tutelage. I would not be able to watch Monday Night Football tonight in HDTV if it were not for "Brian", even thought it will probably be a lackluster game. Following football, I will be sure to pop in my "Monty Python: Life of Brian" dvd in his honor.

Thank you,
A user who is no longer erred.

[SeattleGirl]

1. Nice going, nytemare!

I'm not afraid to complain about bad service if necessary, but I'm just as quick, if not quicker, to heap praise where praise is due, not only to the person whose customer service skills are wonderful, but also, if possible, to his or her boss.

[nytemare]

4. I was happy.

Hopefully, Brian will be too...lol.

[trof]

2. Good on ya. Wish more people did that.

They deserve bouquets as well as brickbats.

[Suich]

3. That was very nice of you, nytemare!

I hope someone shows "Brian" your letter!

:hi:

[ikojo]

5. As a former HMO customer service rep, I THANK YOU for

your kind letter, Having done customer service work over the phone makes me more understanding of the person at the other end,

Thanks for taking the time to write the company, Too often CSRs only hear complaints. It's always nice to receive a letter of thanks,

[Darth_Kitten]

6. Thanks great, given credit where credit is due......

I'm sure Brian will appreciate this letter. :)